Territory Service Representative: P5:375628

• Perform timely pickup and delivery of customer shipments within the assigned route or territory.

• Ensure all shipments are delivered within committed service timelines.

• Verify shipment details before pickup and delivery.

• Handle shipments carefully to prevent damage or loss.

• Maintain delivery productivity and route efficiency.

Customer Service Excellence

• Serve as the face of Blue Dart during every customer interaction.

• Maintain courteous, professional and customer-centric behaviour at all times.

• Resolve basic customer queries during pickups and deliveries.

• Escalate customer concerns or operational exceptions promptly.

• Maintain high standards of grooming, behaviour and professionalism.

COD & Documentation Management

• Collect Cash on Delivery (COD) payments wherever applicable.

• Ensure accurate cash handling and timely remittance as per company procedures.

• Obtain Proof of Delivery (POD), customer acknowledgements and required shipment documentation.

• Ensure documentation accuracy and compliance with operational procedures.

• Report discrepancies immediately.

Operational Compliance

• Scan shipments accurately using handheld devices or approved digital platforms.

• Ensure shipment status updates are completed in real time.

• Follow all Standard Operating Procedures (SOPs) during pickup and delivery activities.

• Adhere to company policies relating to shipment handling, documentation and customer interaction.

• Support operational requirements during peak business periods.

Safety & Security

• Follow all road safety guidelines while operating company or personal vehicles.

• Ensure safe handling and security of customer shipments throughout transit.

• Wear the prescribed company uniform and personal protective equipment wherever applicable.

• Report accidents, incidents or unsafe conditions immediately.

• Protect company assets and customer property.

Vehicle & Asset Responsibility

• Maintain the assigned vehicle or personal two-wheeler in roadworthy condition.

• Ensure all statutory vehicle documents remain valid.

• Maintain cleanliness and basic upkeep of the vehicle.

• Report maintenance requirements promptly.

Workplace Discipline & Brand Representation

• Maintain high standards of personal grooming, hygiene and professional appearance.

• Wear the prescribed Blue Dart uniform and identity card while on duty.

• Demonstrate discipline, punctuality and professionalism at all times.

• Follow workplace rules, operational discipline and company policies.

• Represent the Blue Dart brand positively through behaviour, teamwork and commitment to service excellence.

Team Collaboration

• Work closely with Shift In-charges and branch operations teams.

• Support colleagues during operational contingencies.

• Participate in operational briefings and safety meetings.

• Contribute towards achieving branch productivity and service goals.

Qualifications & Experience:

Education :

• Minimum 10th Standard Pass.

• Higher educational qualifications will be an added advantage.

Experience :

• Fresher or up to 2 years of relevant experience in courier, logistics, distribution, retail delivery or field operations.

• Experience in pickup and delivery operations will be an added advantage.

Eligibility Requirements:

• Minimum age 18 years.

• Valid Two-Wheeler or Four-Wheeler Driving Licence.

• Must own a two-wheeler where deployment requires the employee to use a personal vehicle, in accordance with Company policy.

• Physically fit to perform field operations.

• Willingness to work across shifts, weekends and holidays based on business requirements.