Community Engagement Advisor - Broward/Miami-Dade

The Community Engagement Advisor – MDU & Community Engagement is responsible for driving subscriber growth, increasing product penetration, and delivering a high-touch customer experience across assigned multi-dwelling unit (MDU) communities. This role plays a critical part in Blue Stream Fiber’s continued expansion, supporting both new property launches and ongoing business-as-usual (BAU) operations.

This role is ideal for a motivated, results-driven sales professional who thrives in a dynamic, field-based environment and is passionate about customer engagement, teamwork, and innovation.

Key Responsibilities

    **Sales & Customer Engagement**

• Drive sales and subscriber growth through direct, in-person engagement within assigned communities .
• Conduct door-to-door outreach, community events, and property engagement initiatives.
• Identify customer needs and recommend appropriate Blue Stream Fiber solutions (video, internet, voice).
• Upsell and cross-sell services to maximize revenue and customer satisfaction.
• Educate residents on product offerings, pricing, and service enhancements.
• Partner with the Account Manager to build strong, long-term relationships with property managers as a trusted sales advisor.
• Serve as the dedicated sales representative for assigned properties, ensuring leasing offices are stocked with marketing materials that drive adoption, visibility, and revenue growth.

Community & Property Management

• Assist during town halls to educate residents on new service availability.
• Support onboarding and installation phases.
• Serve as the on-site sales subject matter expert throughout property launches and conversions

Operational Execution

• Create and manage customer orders within the ICOMS billing system.
• Utilize internal systems for data entry, customer registration, and account updates.
• Request from Account Manager or Field Sales (Manager or Supervisor) who will submit and coordinate marketing collateral requests (flyers, welcome letters, etc.).
• Provide feedback to improve sales processes and customer experience.

Strategy & Market Awareness

• Stay informed on competitive offerings, market trends, and industry developments.
• Contribute to community-level sales strategies and penetration goals.
• Partner with leadership to drive performance and achieve revenue targets.

Training & Support

• Collaborate with Field Sales Manager to meet and exceed sales objectives.

Skills, Knowledge and Expertise

• Minimum 2+ years of sales experience (telecom experience preferred).
• Proven success in consultative, field-based sales environments.
• Strong problem-solving and decision-making capabilities.
• Ability to manage conflict and build relationships in diverse environments
• Excellent organizational and time management skills.
• High level of accountability and performance ownership.
• Proficiency in Microsoft Office (Excel, PowerPoint, etc.).
• Strong communication skills (written and verbal).
• Bilingual (Spanish preferred)

Benefits

• Medical, Dental and Vision
• PTO & Holidays
• 401K + Match
• Life Insurance
• FSA & HSA
• Short Term/Long Term Disability
• Legal Plan Support & EAP