Continuous Improvement Coordinator

Harmony is on a mission to be the best life safety partner to work with and for. Rated an
‘Outstanding Employer’ by Best Companies in 2025, we are only getting bigger and stronger
— and we’re looking for A-players to help us get there.

We are passionate about making a difference and obsessed with quality. Our goal is to build a
world where every resident can sleep safely at night, knowing their home is 100% safe.
We are looking for a Continuous Improvement Coordinator to drive operational excellence
across our Service function. This is a hands-on role focused on identifying, delivering, and
embedding improvements that make our service delivery faster, sharper, and more consistent
— working closely with sales, delivery, engineering, and support teams to reduce waste,
streamline processes, and build the structures that will support our growth.

Reporting to the Service Managing Director, you will own the improvement agenda from
analysis through to implementation — bringing the right combination of analytical rigour,
practical delivery, and people skills to take teams through change with confidence. Occasional
travel to our London office will be required.

Key Responsibilities

• Identify, analyse, and map existing business processes across the Service function, recommending and implementing improvements to increase efficiency, reduce errors, eliminate waste, and improve customer service — with robust cost/benefit analysis to support every initiative.
• Create clear deliverables and measurable success criteria for each improvement initiative, tracking actions, timelines, and outcomes to ensure successful delivery and sustained results.
• Ensure all process, people, and system considerations are factored into change initiatives — adopting a ‘do with, not to’ approach and building a culture of celebratingsuccess around change.
• Support process standardisation and documentation across the Service function — including SOPs, workflows, and best practice guides.
• Assist in embedding continuous improvement methodologies including Lean and Six Sigma principles.
• Support optimisation of SimPRO and associated service management technologies, identifying opportunities for automation and digital improvement.
• Facilitate workshops and process reviews with stakeholders, communicating changes clearly and supporting teams through implementation.
• Work with relevant support functions to understand their needs, constraints, and workload — leveraging existing capabilities and systems within Harmony Fire before introducing new ones.
• Coordinate improvement projects and initiatives, maintaining visibility of priorities and progress across the function.

Skills, Knowledge & Expertise

• An A-player mindset — high standards, extreme ownership and the drive to do things properly, the first time.
• Proven experience in a continuous improvement, operations, or quality role with a demonstrable track record of delivering change against robust cost/benefit criteria.
• Strong analytical and problem-solving skills — a highly analytical thinker who applies thinking practically and can articulate complex processes in plain language.
• Experience working with data, reporting tools, and KPIs to measure and sustain improvements.
• Excellent organisational and coordination abilities — able to manage multiple initiatives simultaneously and track delivery against clear milestones.
• Background in managing the human elements of change — the presence and confidence to bring teams on the journey, engage stakeholders at a senior level, and hold the line with both supporters and detractors.
• Strong communication and stakeholder engagement skills, with the ability to collaborate and influence across functions.
• Knowledge of Lean, Six Sigma, or similar continuous improvement methodologies.
• Experience in a field service, engineering, or maintenance environment (preferable).
• Familiarity with process mapping tools such as Visio and project tools such as
• Microsoft Planner (preferable).
• Experience with SimPRO or a similar service/job management system (preferable).

Job Benefits

This is a chance to be the engine room of operational change at one of the UK’s fastestgrowing fire safety specialists — with a direct line to the Service Managing Director, real
autonomy to drive the improvement agenda, and the satisfaction of seeing your work
translate into better outcomes for our teams and our clients. At Harmony, we ask a lot — and
we give a lot back. The hours are real, the standards are high and the work is demanding, but
for those who show up, deliver and go the extra mile, the rewards follow. A-players here enjoy a competitive salary, a Personal Development Plan with ongoing training and mentoring, unlimited holiday, a bonus scheme paying up to 50% of annual salary, enhanced maternity and paternity, lunch, snacks and refreshments on us every day (fresh fruit and Takeaway Friday included), a team social budget, cycle to work, an auto-enrolment pension, two major company events a year and our Reward and Recognition scheme — including European mini breaks for those who go above and beyond. It is a collaborative, high-energy environment focused on doing things the right way — and none of it is a perk for showing up; it’s what we share with the people pulling the business forward.

Harmony is an equal opportunity employer. We consider all applicants for employment
regardless of age, disability, sexual orientation, gender identity, family or parental status,
race, colour, nationality, ethnic or national origin, religion or belief. We want everyone who
works with us to feel valued and to make a difference.