Manager, Software Engineering at New Relic

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

At New Relic, we provide our customers real-time insights, so they can innovate faster. Our software delivers insightful observability tools across different technologies and distributed systems, enabling software engineering teams to identify, understand, and tackle issues, analyze performance, and maximize their software and infrastructure.

The Developer Platform organization is looking for a Software Engineering Manager to join our group in India. This organization develops and maintains the internal developer platform, security, compliance and audit reporting and all processes and controls that enable New Relic’s fleet of engineers to effectively release our products to customers. Developer Platform teams work across all engineering teams to implement critical projects to support our business.

Our Engineering Managers are a select group of technology leaders and mentors who shape the solutions we bring to the market and foster an inclusive environment that brings out the best in people.
If you have a strong technical background but you are also a person with great mentoring skills and that knows how to collaborate with multiple teams to ship great software, we would like to hear from you.

What you’ll do

Treat the internal developer platform as a product. Define roadmaps, manage backlogs, and prioritize features based on internal engineer needs and business objectives.
Drive and contribute to our culture of operational and business efficiency: secure code, CI/CD pipelines, unit testing, regression testing, uptime, using smart telemetry data to make decisions, investment in technical and infrastructure debt, and blameless root-cause analysis with a learner and growth mindset.
Design and promote "golden paths" that standardize development, deployment, and testing, reducing friction by fostering self-service environments.
Attend operational review meetings and bring postmortem learnings back to the team and organization.
Learn from some of the brightest minds in the business—who are also looking to learn from you—while coaching and mentoring people.
Drive the recruitment, training, and development of top-tier talent in the region.
Regularly collaborate with PMs, technical leaders, and other stakeholders to clarify requirements and execute cross-team initiatives.
Work in an agile environment with a DevOps approach, where teams build and maintain their own software, including participating in second-layer support rotations.

This role requires

10+ years of professional work experience in software development.
BS/MS in Computer Science, or equivalent education/experience in a relevant field.
Hands-on experience coding in programming languages such as Golang, Java, Javascript or Python.
Hands-on experience driving the software architecture and design of large-scale, multi-tiered, distributed software applications, tools, systems, and services using service-oriented architecture, object-oriented design, and RESTful API endpoints.
6+ years of people management experience.
5+ years of experience with tools such as Jenkins, ArgoCD, Temporal, Terraform, and Kubernetes.
Solid background in application and system programming, Infrastructure as Code (IaC), and Linux system administration.
Deep understanding of the security, reliability, performance, and cost-effectiveness of distributed systems on public cloud providers such as AWS, Azure, and Google Cloud (GCP).

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy- policy

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Manager, Software Engineering