Desktop Support at VxI | Conduit Jobs

It's fun to work in a company where people truly BELIEVE in what they are doing!

We 're committed to bringing passion and customer focus to the business.

Essential Duties & Responsibilities :

Accepts responsibility for resolving problems which are assigned by Helpdesk in a timely manner
Timely response based on priority of the problem
Ensures meeting the established objectives for the problem resolution priority
Determines the cause of the problem
Accesses the problem\incident if it needs escalation
Escalates problems\incidents to appropriate group for further checking
Updates the resolution section of the incident ticket; works with the Helpdesk team when the problem status changes, when there is activity, and when the problem is resolved
Creates documentation for problems resolved for future reference
Assists with problem determination when requested by other groups
Regularly checks helpdesk tickets and look for tickets assigned to them
Always gives update(s) on the status of incident\problem
Documents all problem resolution for future reference
Checks email regularly

Education & Experience:

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

VxI