Supermarkets & Vending Manager

The Supermarkets & Vending Manager runs the day-to-day operation, ensuring excellent guest experience, strong commercial performance, high operational standards and team engagement.

KPIs

• Guest NPS & retail shopping experience feedback
• eNPS & team engagement
• P&L delivery vs. budget
• Payroll & labour productivity
• RPRPRT – Right People, Right Place, Right Time
• Audit & compliance results (H&S, Food Safety, Retail Standards, Cash Management)
• Team retention & development progress.

General Duties & Key Accountabilities

Commercial Performance

· Deliver sales, margin and profit targets.

· Analyse weekly trading reports and implement action plans to improve performance.

· Manage stock availability, waste control and shrinkage.

· Optimise labour scheduling to balance service and cost efficiency.

· Drive promotional compliance and maximise seasonal opportunities.

2. Guest Experience

· Champion excellent guest service standards across all departments.
· Monitor customer feedback and resolve escalated complaints promptly.

· Ensure store presentation, cleanliness and merchandising meet brand standards.

· Lead by example on the shop floor during peak trading times.

People Leadership

· Recruit, develop and retain high-performing teams.

· Conduct performance reviews, coaching sessions and succession planning.

· Build a positive, inclusive and motivated team culture.

· Manage absence, conduct and performance issues in line with company policy.

· Ensure effective communication across all levels of the store team.

. Operations & Compliance

· Ensure compliance with health & safety, food safety and licensing regulations.

· Maintain accurate stock control and cash handling procedures.

· Conduct regular audits and implement corrective actions where required.

· Ensure security procedures minimise theft and loss.

Financial Control

· Manage store budgets and control operating costs.

· Monitor payroll spend against agreed targets.

· Identify opportunities to improve efficiency and profitability.

· Proven leadership experience in retail management,
ideally within the hospitality or leisure sector

· Strong commercial acumen and financial understanding.

· Experience managing large teams in a fast-paced environment.

· Knowledge of food safety and health & safety regulations.

· Strong problem-solving and decision-making skills.