Magic
Magic is a virtual assistant agency offering reliable outsourcing solutions for executive, personal, and administrative support needs.
- Open roles
- 103
Company signals
Score: 61
Stale listings
0%
Buzzword-heavy listings
44%
Wide pay-band rate
9%
New cities (90d)
1
HN mentions (90d)
1
SEC Form D filed
2935 days ago
Job facts
- Location
- Remote
- Workplace
- Remote
- Type
- freelance
- Department
- Dedicated Recruitment
- Salary
- $5 – $5
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Live Chat Support Specialist
at Magic
We are looking for a quick-thinking, empathetic, and tech-savvy Live Chat Support Specialists to join our customer success team. In this role, you aren’t just answering tickets; you are the voice of our brand. You’ll be responsible for providing real-time solutions, navigating multiple conversations simultaneously, and turning frustrated users into brand advocates.
Key Responsibilities
- Answering client's inquiries
- Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
- Tracking Shipments and backend shipping inquiries
- General Research
- Updating addresses and client information
Qualifications
- 1 year live chat experience
- Strong English communication skills, both verbal and written
- Can work 40 hours a week during US business hours, must be open to shifting schedule
- No other commitments, can start ASAP
- Has own work-from-home equipment
- Internet speed: At least 50mbps
- Computer processor: At least Core i5 or equivalent
- Complete with webcam & headset
Benefits
- 100% work-from-home setup
- Hands-on support
- Training opportunities