Room Service Waiter / Waitress

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction

Key Responsibilities

• Responsible to Assistant Room Service Manager & Room Service Manager.
• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.

• Successfully perform opening and closing procedures established for the assigned outlet

• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.

• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.

• Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.

• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.

• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.

• Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.

• Undertake reasonable tasks and secondary duties as assigned by the Department Head.

• Respond to any changes in the department as dictated by the hotel management.

• Assist in carrying out scheduled inventories of products and operating equipment.
• Perform any other assigned reasonable duties and responsibilities as assigned.
• Projecting at all times a positive and motivated attitude and exercise self-control.
• Ensure that food & beverage service is available for all hotel rooms & suites.
• Correct Service procedures as per the outlines standard of performance

• Ensure communication between Kitchen, Order taker and service team members.

• Required reasonable command of local language and English.

• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

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