Registry of Vital Records and Statistics Office Support

The Registry of Vital Records and Statistics (RVRS) under the Massachusetts Department of Public Health (DPH), a division of the Office of Population Health, is seeking a detail-oriented individual who will support the RVRS main reception area. The incumbent will be responsible for answering the registry's main phone; monitoring and maintaining several RVRS customer service email inboxes; receiving and screening visitors; answering inquiries and coordinating conference room bookings.

Duties and Responsibilities (these are a general summary and not all inclusive):

• Answer the main RVRS telephone and triage calls to the appropriate person/unit.
• Monitor and maintain customer service email inboxes as assigned.
• Provide administrative support for RVRS units.
• Coordinate meetings through scheduling, notifications, and typing/distributing minutes.
• Support RVRS compliance with Public records Law by tracking and responding to public record requests.
• Acts as point person for multi-function copiers/printers/scanners, working with vendors and RVRS staff to report issues and ensure timely resolution.
• Complete data entry assignments
• Respond to constituent inquiries via phone and in writing relative to vital records issuance, amendments, or data.

Required Qualifications:

• Ability to communicate effectively.
• Capacity to assist customers of diverse backgrounds through written correspondence, by telephone or in person
• Means to follow guidelines and procedures
• Skilled to use proper grammar, punctuation, and spelling
• Able to multi-task, prioritize and remain well organized.
• Knowledge of software applications such as desktop publishing, project management, spreadsheets and database management.
• Organizational skills.

Preferred Qualifications:

• Excellent customer service skills
• Experience with high volume call centers
• Excellent organizational skills

DPH Mission and Vision:

The mission of the Massachusetts Department of Public Health (DPH) is to promote and protect health and wellness and prevent injury and illness for all people, prioritizing racial equity in health by improving equitable access to quality public health and health care services and partnering with communities most impacted by health inequities and structural racism.

We envision a Commonwealth with an equitable and just public health system that supports optimal well-being for all people in Massachusetts, centering those with systemically and culturally oppressed identities and circumstances.

Learn more and share a one-pager on DPH and what we do:DPH at a Glance PDF |

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions regarding this requisition, please contact Executive Office of Health and Human Services Human Resources at 1-800- 510- 4122 Ext. #4