Digital Merchandiser

LiveLink Technology provides outsourced digital operations support to a major international retail client's online photo products business. The Digital Merchandiser is responsible for the day-to-day online merchandising of this client's ecommerce photo platform, ensuring products, imagery and content are presented accurately, attractively and in a way that maximises conversion and sales. The role sits within a fast-paced, client-facing digital operations environment and works closely with the client's own ecommerce and marketing teams.

This role is remote, with occasional travel to America.

What You'll Do

Cross-Functional & Client Liaison

• Act as a day-to-day point of contact with the client's ecommerce and marketing teams on merchandising queries and requests.
• Brief and liaise with internal resources to deliver on-site content.

Site Merchandising & Content

• In coordination with clients, maintain and update product listings, categories and site navigation across the client's ecommerce photo platform.

• Optimise product imagery, descriptions and pricing to ensure accuracy and brand consistency.

• Develop merchandising strategies key trading zones (homepage, category pages, search results) to reflect seasonal campaigns, promotions and stock priorities.

• Carry out regular site quality checks, identifying and resolving broken links, missing content or display issues.

Trading & Campaign Support

• Support the planning and execution of promotional and seasonal campaigns (e.g. Christmas, Mother's Day, back-to-school) in line with the client's trading calendar.

• Monitor site performance, conversion rates and best/worst sellers, feeding insights back to the wider team.

• Assist with A/B testing of layout, imagery and content where required.

Reporting & Continuous Improvement

• Produce regular reporting on site performance, merchandising activity and campaign outcomes.

• Monitor competitor activity and industry trends, recommending improvements to merchandising practice.

• Contribute to the ongoing development of merchandising processes, standards and documentation.

• Provide expertise to development teams to refine new ideas and features for the site.

What You'll Bring

• Experience in an ecommerce, digital merchandising or online trading role (retail, print, photo products or similar consumer sector).

• Experience in pitching and delivering a site or category vision for a specific target audience.

• Strong working knowledge of analysing and acting on data.

• Experience using ecommerce or content management platforms (e.g. Shopify, Magento, or bespoke/proprietary systems).

• High attention to detail, particularly around product content, imagery and pricing accuracy.

• Confident communicator, comfortable liaising directly with client stakeholders.

• Well organised, able to manage multiple priorities and campaign deadlines in a fast-paced trading environment.

Desirable

• Basic image editing skills (e.g. Photoshop or similar).

• Experience working in an outsourced, agency or client-services environment.

• Familiarity with SEO principles and their application to product content.

• Experience within photo products, print-on-demand, or personalised retail ecommerce.