Program Director

The Program Director is responsible for client success across all modes of delivery (client led, partner led, EIS Group led) in their
portfolio. Works with the Sales team to frame delivery approach and identify right partner to work with on each opportunity. Provides advice
and guidance to our clients and partners on how to best adopt and implement EIS Group suite of products. Assigned a portfolio of accounts (at times the portfolio may consist of a single account) and are responsible for driving successful business outcomes for all projects in their portfolio.

Key Responsibilities

• Drive successful outcomes for all projects in their portfolio. This includes Partner Led, Client Led or EIS Group Led projects.
• Coordinate with Partner Enablement Executive to ensure team (or individual resources) assigned by the partner is adequately skilled to deliver.
• Ensure that the EIS Group team understands the business goals of the solution (including scope, timeline, Business Value and broader strategic objectives).
• Onboard new employees to the project to ensure they understand the business goals of the project and their specific responsibilities.
• Establish effective governance processes at a project and at an overall client relationship level to ensure projects stay on track.
• Create meaningful relationships with the client team and the partner’s client teams (including business development, relationship management and delivery resources) assigned to portfolio of accounts.
• Deliver the sold project margin goal by managing write-offs and staff assignments within the project budget
• Work with sales to pursue new opportunities within assigned portfolio of accounts.
• Frame the delivery approach for new opportunities by participating in the scope study, developing the Business Case and determining the right delivery approach.
• Define the delivery model (client, partner or EIS Group led) and clarify roles and responsibilities.
• Facilitate license pipeline growth by actively listening for and capturing new license opportunities in target accounts.

Skills, Knowledge & Expertise

• 10+ years of experience in professional services project management roles.
• 8+ years experience in the insurance industry focused with background either as an analyst/technology employee of an insurance company or having acted as a consultant providing services to insurance companies.
• 5+ years experience at a Property and Benefits insurance company or related work experience.
• Experience working closely with one or more software applications.
• Ability to understand complex business processes.
• Consultative and facilitation skills.
• Strong written and verbal communications skills.
• Excellent analytical and problem-solving ability