Houston Public Library
The Houston Public Library is a government-run institution that provides library services and a wide selection of books.
- Open roles
- 128
Job facts
- Location
- 2805 McKinney St.
- Type
- Full-time
- Department
- Administration and Regulatory Affairs
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311 - Customer Service Representative I
at Houston Public Library
Applications accepted from: All Persons Interested Division: 311 Section: Water Customer Service Reporting Location: 2805 McKinney Street, Houston, TX 77003 Workdays & Hours: Monday - Friday, 10:15am – 7:15pm (Subject to change) DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS Deliver excellent customer service while handling customer issues and inquiries related to City of Houston Water services. Resolves issues involving billing, account balances, and service requests through accurate data entry. Assists with online account access, coordinates with departments to resolve billing concerns, and manages delinquent accounts. Key Responsibilities : Receives calls through Cisco Finesse system...