Massachusetts Bay Transportation Authority
Massachusetts Bay Transportation Authority provides commuter rail and inter-district bus services in the greater Boston area.
- Open roles
- 75
Company signals
Score: 82Job facts
- Location
- 10 Park Plaza, Boston
- Type
- Full-time
- Department
- MBTA - Technology Innovation Division
Last verified live 4 days, 16 hours ago · checked directly on the company's NEOGOV (GovernmentJobs)
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Lead Service Designer
at Massachusetts Bay Transportation Authority
The Lead Service Designer works to provide structure and clarity across a complex, multi-variable program environment. This role maintains a coherent program-level view across product workstreams, operational realities, policy constraints, and frontline experience, identifying and mapping dependencies and helping the program stay oriented toward outcomes. This role creates the frameworks, maps, and shared understanding that allow diverse partners to move together effectively.