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Massachusetts Bay Transportation Authority

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www.mbta.com

Massachusetts Bay Transportation Authority provides commuter rail and inter-district bus services in the greater Boston area.

Open roles
75

Company signals

Score: 82
Wikipedia Yes Stale listings 0% GitHub org Yes HN mentions (90d) 41 GitHub stars 609 Buzzword-heavy listings 0% Growth-mode language 0% SEC Form D filed never

Job facts

Location
10 Park Plaza, Boston
Type
Full-time
Department
MBTA - Technology Innovation Division

Last verified live 4 days, 16 hours ago · checked directly on the company's NEOGOV (GovernmentJobs)

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Lead Service Designer

at Massachusetts Bay Transportation Authority


The Lead Service Designer works to provide structure and clarity across a complex, multi-variable program environment. This role maintains a coherent program-level view across product workstreams, operational realities, policy constraints, and frontline experience, identifying and mapping dependencies and helping the program stay oriented toward outcomes. This role creates the frameworks, maps, and shared understanding that allow diverse partners to move together effectively.