Patient Services Lead

Schedule

Tuesday-Friday: 9am-6pm

Saturdays: 7:30am-4pm

The Opportunity

The Patient Services Lead is the heartbeat of the clinic’s daily operations- leading a team that ensures every child and family receives a smooth, welcoming, and well-organized care experience. This role combines leadership, problem-solving, and operational excellence to oversee scheduling, patient check-in and check-out, provider scheduling, interpreter coordination, newborn scheduling, and new family tours.

Perfect for someone who thrives in fast-paced healthcare environments, this position empowers a strong leader to guide teams, improve workflows, and create a family-friendly atmosphere where patients feel supported and staff feel connected. By partnering with leaders across COPA clinics, the Patient Services Lead plays a key role in delivering the exceptional pediatric care experience families trust every day.

The Company

Central Oregon Pediatric Associates (COPA) has been caring for kids and families in Central Oregon for over 50 years, building lifelong relationships and helping children thrive from newborns to teens. Our mission is to provide exceptional, right-fit care for kids at every age and stage, and our vision is to improve the health of all kids in our community. We do this in a welcoming, inclusive environment where collaboration, openness, play and accountability are part of how we care, not just what we do. At COPA, you’ll work alongside people who value kindness, teamwork, and earning families’ trust every single day.

The Job

• Lead and coach the Patient Operations team through daily guidance, feedback, training, and support while modeling exceptional patient service and professionalism.
• Coordinate daily clinic operations and staffing, including schedules, coverage, workflow, and ensuring the right support is in place to keep clinics running smoothly.
• Drive performance and process improvement by tracking key performance indicators, identifying workflow opportunities, and helping implement department goals and priorities.
• Support patients, families, and care teams by addressing inquiries and concerns, facilitating communication, and ensuring a positive and efficient patient experience.
• Partner with Patient Operations leadership on timecard approval, operational procedures, MyHealth workflows, communication, and consistency across COPA clinics.

Benefits:

• 401k and Profit sharing
• HSA, HRA and FSA Enrollment
• Medical, Life, Vision and Dental Insurance
• Supplemental insurance Options
• Pediatric Care Benefits
• Employee Assistance Program (EAP)
• Working with Amazing Kids