Founders Associate

Founder's Associate
Location: London (in-person)
Reports to: CEO & COO

Role Summary
The Founder's Associate is the CEO and COO's right hand — a high-ownership generalist who takes on the company's most important problems, whatever they happen to be at the time. The mandate is deliberately broad and will evolve as the business does: today it might be getting a customer live; next quarter it might be standing up financial reporting, shaping go-to-market, or supporting a fundraise.
This role is for someone with strong analytical training and high technical literacy who can reason through complex problems, impose structure on ambiguity, and execute with precision — and who wants to learn the entire business by owning real pieces of it, not by observing from the side.
You'll be expected to understand how the company actually works — its product, its customers, its systems, and its numbers — deeply enough to find what's broken and fix it.

Where You'll Start — and Where It Goes
You'll start by owning the customer. Our most immediate need is making customers successful after they sign — onboarding them onto the platform, getting them to value quickly, keeping them healthy, and growing the relationship. This is where you'll have the fastest, clearest impact, and it's how you'll learn the product and the business from the inside.
From there, the role expands. As you build trust and context, you'll move across the things that matter most to the company — go-to-market strategy, financial and operational reporting, fundraising support, vendor and tooling decisions, structural and legal projects. Over time this is a path into a leadership role in operations, customer, or whatever you prove yourself best at.

What You'll Do

• Partner directly with the CEO and COO on the highest-impact priorities across the business.
• Own customer success and onboarding (your first focus):get new customers live, drive adoption, monitor health, and expand accounts.
• Rapidly understand complex systems across product, sales, finance, and operations — and move fluidly between them.
• Identify gaps, inefficiencies, and risks before they become visible problems, and drive them to resolution.
• Build what's missing — operational and financial reporting, customer-health tracking, and the processes a scaling company needs.
• Be a credible bridge between customers, engineers, and leadership, even when requirements aren't fully specified.
• Produce clear documentation, analysis, and recommendations that leadership can act on.

Examples of Work You Might Own

• Onboarding a new customer end to end — data migration, configuration, and go-live — and then designing the process so it scales.
• Owning a set of customer relationships: their success, retention, and expansion.
• Standing up financial and operational reporting where none exists.
• Shaping a go-to-market experiment — and measuring whether it worked.
• Supporting a structural, legal, or fundraising workstream by coordinating inputs across functions.
• Diagnosing why a process is failing — internal or customer-facing — and building a better one.

What We're Looking For

• A generalist with genuine range — energised by breadth and by owning unfamiliar problems.
• Strong academic background with evidence of rigorous analytical training.
• Technically literate and comfortable reasoning about systems, data flows, and tooling.
• Credible with customers, engineers, and leadership alike — and happy to be customer-facing.
• High ownership, strong judgment, and a bias toward action.
• A structured thinker who communicates clearly in writing and in person.
• Motivated by learning and building the whole business — not just executing tasks.