Loop has built a dynamic work experience rooted in strong collaboration and a customer-first mentality, making Loop a special chapter in every employee’s career as we define what great looks like in our industry. As Loop’s sole Events and Employee Experience Manager , you’ll play a central role in shaping the day-to-day and milestone moments for our team members and merchants.

This role intentionally pairs ownership of our core event planning and employee experience work with oversight of our physical office, as this is the location for a significant amount of our employee gatherings. In this role, you’ll have strong partnerships with our colleagues on the people, product, customer success, enablement, and strategy teams to ensure the experiences we’re curating for the company are aligned with business goals.

On the events side, you’ll collaborate with leaders across the business to plan and execute Loop’s signature internal gatherings, including our annual all-company meeting (Loopapalooza), signature customer summit, team onsites, and gatherings in our remote “hub” markets (Chicago, Toronto, London, and beyond). With Loopers spread across the US, Canada, UK, and Australia, bringing people together thoughtfully matters to us - and you’ll ensure every detail is planned and delivered with care. You’ll help curate the virtual touchpoints and bi-weekly all-employee meetings that are the heartbeat of Loop’s culture and connectivity across our employee base.

On the office side, you’ll own the operations that keep our state-of-the-art Columbus (Short North) workspace running smoothly and feeling great - from supplies and food to coordinating team on-sites and in-office moments that spark connection. You’ll be the go-to partner in creating an office environment where people genuinely enjoy showing up.

We’ve outlined what we expect this role to focus on initially, knowing that Loop is growing quickly. As we evolve, so will the challenges we tackle together, making this a role that grows right alongside the company.

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Loop Story

Commerce should feel effortless. Every product adored, every order perfect, every customer loyal for life. But reality is messier: operations get tangled, margins grow thin, and trust is fragile. That’s where Loop steps in. We create confidence where commerce fails.

We started by fixing returns and exchanges. Today, we’re building a connected commerce operations suite — powering everything from order tracking to fraud prevention, with hundreds of innovations in between. Grounded in data and insight, our platform helps merchants make smarter decisions with every transaction. Over 5,000 of the world’s most loved brands trust Loop to turn cost centers into growth engines. Our mission is simple: protect margins, delight customers, and help merchants build businesses that last.

Life at Loop is rooted in our core values. We balance high empathy with high standards, knowing that work is better when we can show up authentically and resilience is built by facing challenges head-on. We expect you’ll grow quickly, learning skills that last far beyond your time here. Loop is a formative chapter in your career — a chance to shape the future of commerce and to leave better than when you arrived.

Learn more about us here: https://loopreturns.com/careers.

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