Brand/Rep Admin

Do you take pride in organization, accuracy, and solving problems others overlook? Are you the person who notices details, follows things through, and enjoys turning messy situations into clean resolutions? We're looking for a Reputation & Brand Excellence Admin to help protect and elevate the online reputation of a well-established, global consumer brand.

This is a newly created role with real impact, visibility, and the opportunity to shape how customer feedback is tracked and resolved across multiple markets.

What You 'll Be Doing

• Monitor and track online reviews, with a focus on anything below four stars
• Log and manage reviews within an internal CMS system
• Connect reviews to customer records and identify the appropriate next steps
• Coordinate closely with customer relations teams to ensure issues are addressed
• Track progress and follow up to help guide reviews toward resolution
• Maintain a clear pulse on overall brand sentiment and feedback trends

Who You 'll Work With

• Customer relations teams across multiple markets
• Internal stakeholders who rely on accurate data and clear communication
• This role acts as the connector between public feedback and internal resolution

What We 're Looking For

• Excellent written English and strong communication skills
• Highly organized with a sharp eye for detail
• Comfortable working with data, spreadsheets, and content management systems
• Strong Excel skills and confidence using Microsoft Teams and Microsoft Office
• A calm, professional approach when dealing with sensitive or negative feedback
• Ability to work independently in a remote environment

Training & Schedule

• This role is remote long term, but onsite training is required Minimum of two weeks
• Includes full sales and product training to build strong foundational knowledge
• After training, the role remains remote
• Must be based in a U.S. time zone (standard business hours flexibility)

Why This Role Is Different

• Brand-new position with room to help define process and best practices
• Work directly influences public perception and customer trust
• Ideal for someone who enjoys ownership, structure, and meaningful follow-through

If you're detail-driven, organized, and motivated by improving customer experience and brand perception, this role offers a unique opportunity to make a real impact