PAP Services Manager - Respiratory Therapy

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PAP Services Manager - Respiratory Therapy

The PAP Manager is responsible for monitoring and measuring the operational flow of the department by tasking responsibilities to staff including intake, processing, and review of medical records to ensure medical necessity as well as ensuring the inbound calls have handled in a matter that reflects ideal metrics. This role is ultimately responsible for providing a great experience for customers and the PAP team, which includes prioritizing and developing departmental objectives, conducting effective resource planning to maximize productivity of resources and analyzing statistics relative to metrics set for the department. The PAP Manager typically oversees eight (8) or more direct reports.

Job Duties:

• Follows through with the appropriate actions to resolve any questions and concern
• Ensures staff are appropriately trained and held accountable for achieving standards and goals
• Identifies root cause of issues and works with others to improve overall processes
• Evaluates performance with key metrics (accuracy, call-waiting time etc.)
• Ensures consistent administration of staff compliance with all company and departmental procedures
• Assists in the achievement of company goals and objectives by encouraging and facilitating cross-departmental initiatives and cooperation
• Ensures achievement of the quality audit program through monitoring, coaching, and continuous feedback
• Develops employee and team goals based on the organizational goals
• Oversees the day-to-day activities of the team
• Manages department budget and expenses
• Prepares reports as needed for various departments and leadership as requested
• Trains new hires according to standards and provides ongoing training as changes occur
• Holds self and team members accountable for meeting performance expectations
• Develops and/or maintains Standard Operating Procedures (SOP’s) that support the work of the team
• Ensures that the actions of the team and others support the achievement of our patient experience scores
• Provides feedback and recommendations on improving systems and processes
• Works daily with other managers to ensure compliance with payer billing procedures
• Identifies trends of issues by region for timely education back to other teams
• Acts as a resource on practices and processes to provide appropriate guidance
• Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback
• Other duties as assigned