We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

POSITION DESCRIPTION

Customer Support Associate.

Site: Santo Domingo, Dominican Republic

Reporting to: Team Lead

Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world.

As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining customer relationships. You’re also responsible for complying with and enforcing procedures aligned with our information security policies.

As a values-led organization, we expect all our team members to exemplify our four values of Curious and Clever, Entrepreneurial Energy, Fast with Intent and Laugh and Learn.

A SNAPSHOT OF YOUR ROLE

As Customer Support Associate, you’ll facilitate resolution of customer concerns in a timely and efficient manner. To excel in your role, you need to be passionate, communicative and patient, empathizing with the customer and able to gather much-needed feedback.

Your day could see you:

• Helping customers solve product- or service-related problems by following the guidelines and procedures outlined by the company.
• Working with intermediate supervision.
• Providing assistance to different types of customers by receiving frequent interactions from them for an extended period.
• Identifying opportunities to upsell or meet service standards in accordance to the service provided.
• Referring the service and meeting the goals set by the company.

A BIT ABOUT YOU

• Excellent communicator in English language (written and spoken).
• Knowledgeable about contact center operations and metrics.
• Must, at least, have finished high school.
• With strong interpersonal, customer service and computer skills.
• Exceptional listener; able to comprehend well.
• Open to working in shifting schedules.

WHAT SUCCESS LOOKS LIKE

• High customer satisfaction.
• Achievement of pre-defined KPIs and SLAs.
• Excellent feedback from customers.

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever : Smart questions spark smart solutions.
• Entrepreneurial Energy : Think like an owner. Solve like a founder.
• Fast with Intent : We move fast and deliver real results.
• Laugh and Learn : We don’t take ourselves too seriously, just our results.

We help companies grow faster and operate smarter by delivering intelligent outsourcing and automation solutions.

Our mission is to eliminate inefficiencies, automate with intent, and reallocate work to where it performs best, always guided by safety, flexibility, and innovation.

I have read and understood this Position Description and am happy to abide by it while employed by Acquire Intelligence.

Signed by the employee

Name:
Date:

Signed by Acquire Intelligence

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Date:

Join the A-Team and experience the A-Life!