Regional Service Line Director - [APAC]- Customer Experience and Product Design

Regional Service Line Directors are client and market facing professional services leaders. They are responsible for Customer Experience, Product & Design (CXPD) Service Line.

• Regional go-to-market for offerings: Executing the regional go-to-market of customer experience, product management and experience design offerings and their relevant services.
• Advocate and promote CX and Product service catalog to market sales teams and Ensure  teams are selling from the catalog as often as possible to maximise asset reuse, improve service tracing in CRM and improving forecasting. Drive and assists pursuits as the first point of contact for sales teams.
• Assign specialized Regional Practitioners to pursuits to increase our right to win and assess pursuits for service fitment and tailor existing services as necessary.
• Collaborate with representatives of other offerings and services in region, as well as account and partnership teams, to craft unique client solutions as necessary.
• Contribute to service development and evolution - Collaborate with Global Service Development Teams to represent their unique regional challenges and opportunities when defining go-to-market strategies for offerings and services.
• Collaborate with Market Directors to identify new/missing services and raise them to the Global Service Development Team and provides continuous service feedback to the Global Service Development Team.
• Talent management & operations - Recruit and onboard new Regional Practitioners within their service line, sourced both internally and externally.
• Oversee the staffing of key Regional Practitioners, as well as the delivery of Offering-led engagements and oversee tracking and forecasting of Regional Practitioner staffing and utilisation.
• Maintains a skills/capabilities assessment for Regional Practitioners to aid in fitment for pursuits.

Technical Skills

Professional Skills

Learning & Development

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Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.