Training Specialist_New Ramp at VxI

It's fun to work in a company where people truly BELIEVE in what they are doing!

We 're committed to bringing passion and customer focus to the business.

Position Summary
Supports the delivery of training programs for a newly launching BPO account, facilitating new hire and process training to ensure agents are equipped with the knowledge and skills needed to meet client requirements at go-live.

Key Responsibilities

Facilitate new hire training, product/process knowledge sessions, and systems training based on approved curriculum
Deliver engaging classroom, virtual, or blended training sessions to new and existing employees
Administer assessments, quizzes, and evaluations to measure trainee comprehension and readiness
Monitor trainee progress during training and nesting; provide coaching and remediation for at-risk trainees
Assist in updating and customizing training materials, modules, and job aids based on client specs
Coordinate with Quality, Operations, and Workforce Management on trainee performance and transition to production
Maintain accurate training records, attendance, and performance reports
Gather feedback to support continuous improvement of training content and delivery methods
Support the Training Manager in preparing for program launch milestones and client audits

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

VxI

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Training Specialist_New Ramp