PATIENT ACCOUNTS REPRESENTATIVE II

Patient Accounts Rep II

**University of Alabama at Birmingham **

This front desk position serves as a primary point of contact for patients and supports daily clinic operations through patient registration, appointment scheduling, insurance verification, payment collection, and customer service. The ideal candidate will thrive in a fast-paced environment, possess strong communication and organizational skills, and provide exceptional service while interacting with patients, providers, and staff.

General Responsibilities

• Performs duties related to processing patient accounts such as identifying delinquent accounts, counseling patients, handling Chapters 7 and 13 bankruptcy notices, processing returned checks, initiating and auditing monthly statements, processing charge tickets and insurance claims and preparing various reports.

• Sets up new patient accounts and performs data entry of charges, payments and adjustments.

• Prepares and submits bills for payment.

• May balance and post collected money.

• Works to resolve insurance denials with insurance companies.

• Monitors outstanding claims

Preferred

Hard Skills: Patient Registration, Insurance Verification, and Eligibility Review; Appointment Scheduling and Management of High-Volume Patient Flow; Revenue Cycle Knowledge, Including Payment Collection and Account Resolution; Electronic Health Record (EHR), Data Entry, and Microsoft Office Proficiency

Soft Skills: Exceptional Customer Service and Patient Relations; Strong Communication and Active Listening Skills; Critical Thinking and Independent Problem Solving; Organization, Time Management, and Attention to Detail

Hourly Range : $15.00-$21.95