OPTOMETRIC SPECIALIST

To assist in the operation of UAB Eye Care by managing a high volume of medically necessary contact lens cases, professional dispensing of eyeglasses, and training optometry student interns. While primarily based in the Contact Lens Department, this role is a key driver in the strategic consolidation of contact lens and optical services into a single, unified dispensing department. The position reports directly to the Optical Manager.

Key Duties Responsibilities:

• Patient Order Management: Oversee the full lifecycle of contact lens and eyewear orders and patient management; coordinate and execute specialized after-hours contact lens programs on a quarterly basis.

• Clinical Dispensing Integration: Perform daily activities of the dispensary, assisting patients in selecting and ordering eyewear as the contact lens and optical departments transition into a single unified unit.

• Medically Necessary Lens Coordination: Manage a high volume of specialty and medically necessary contact lens cases, including the intensive processing and approval of prior authorizations for these complex fits.

• Clinical Mentorship Training: Lead the onboarding and clinical training of optometry student interns, including the strategic planning and management of quarterly after-hours training sessions.

• Revenue Cycle Management: Prepare, review, and submit optical and contact lens insurance claims electronically; post payments and ensure accuracy within the EHR system.

• Account Resolution: Follow up with insurance payers on processed claims, denials, or uncompleted claims; perform all refund adjustments and payment corrections.

• Administrative Stewardship: Manage untimely filing and write-offs; partner with management and the contracting department to ensure insurance contracts are up to date to minimize loss.

• Patient Counseling: Advise patients on insurance coverage, billing, promotions, and available clinical or lens options.

• Technical Services: Provide fabrication and assembly of eyewear, as well as repairs and adjustments to existing frames.

• Documentation: Accurately document all patient account activity and clinical interactions, both written and oral, within the EHR system.

• Perform other duties as assigned.

(Hourly Rate: 19.80 - $32.15)