Technical Service Manager

What you will be doing as a Technical Service Manager:

In this role, you can expect to be the main point of contact for all aircraft maintenance, ensuring smooth hangar operations and supporting the maintenance manager. You’ll work in a team environment providing crucial updates to the Customer Service Manager to help maintain positive relationships with customers. As a supervisor, you’ll lead a team of technicians within the service center.

Your responsibilities may include (but are not limited to):

• Lean Manufacturing : Implement lean processes aiming to reduce waste and improve productivity (focusing on the5S method) and coordinating Area Team Development events

• Quality Assurance : Ensure work meets established policies, procedures, and quality standards to help maintain customer safety and satisfaction

• Safety & Efficiency: Oversee safety protocols, quality control, schedule adherence, and overall efficiency at the Service Center, ensuring a safe and productive environment

• Performance Monitoring : Track and analyze shop performance metrics (LUE, Billing Efficiency, Productivity, schedule adherence) with the Maintenance Manager to identify trends and implement corrective actions

• Team Supervision : Assign and realign team tasks, provide coaching, conduct evaluations, manage disciplinary actions, and collaborate with team members regarding working conditions and ergonomic opportunities

• Customer Follow-Up : Resolve post-delivery issues, address Maintenance Visit Performance Evaluation concerns, and ensure all open issues involving parts or return maintenance are resolved promptly

What you need to be successful:

1. Experience required:

2. A&P License is required

3. Seven (7) years of aircraft maintenance experience OR 5 years aircraft maintenance experience and bachelor's degree in aviation or related field

4. A Repairman Certificate/EASA License is preferred

5. Experience in aircraft maintenance, service center or customer service is helpful

6. The ability to obtain and maintain an airport security badge through the local airport if applicable is required