Front Desk Monitor, Independence House at ACMH

Position: Front Desk Monitor, Independence House

Reports to : Program Director

Location: Manhattan (Washington Heights)

Schedule: Fridays through Tuesdays (11:00pm-7:00am)

Tasks:

Monitors the entry and egress of building residents and guests.
Responsible for taking telephone messages for the residents and staff of the building.
Responsible for the distribution of resident mail.
Provides the first line of defense in case of emergencies; (i.e. calling management, the fire department in case of a fire, etc.), assists with crisis intervention and building evacuation.
Conducts building rounds throughout shift.
Accurately records resident events, incidents, and building walkthrough observations in the Front Desk Logbook.
Monitors and documents client self-administration of medication, according to program policy and procedures.
Report incidents or behavioral changes in residents to on-call staff.
Assists with client cooperative meal plan as applicable.
Attends training as requested by supervisory staff.
Provides front desk coverage at other ACMH residential locations as assigned, based on program needs.
Maintains a calm, respectful, and professional demeanor when interacting with residents, staff members, and visitors.
Duties as assigned by supervisor.

ACMH