Regional Director- Northern

The Department of Transitional Assistance (DTA) is seeking innovative leaders for the position of Regional Director. Our ideal candidate will plan, monitor, administer, and evaluate the performance of a group of local Transitional Assistance Offices and assist the Assistant Commissioner of Field Operations and Executive Staff in developing policy, procedure, information systems, personnel, and planning decisions to fulfill the mission of the agency. Northern Region TAOs include Chelsea, Malden, Lowell, Lawrence, and North Shore.

DTA attracts people passionate about public service, who love to work in a fast-paced environment, and who are committed to diversity, equity, and inclusion.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Develop successful administrative strategies and effectively communicate the agency's goals, ideas, and concepts to the public, recipients, and employees.
• Conduct meetings and participate in panel discussions with local office management and staff and with community organizations to educate and inform them about Department policies and practices.
• Proactively develop resources that have not existed in the past, through exercising a high level of individual initiative and mobilization of the workforce.
• Encourage and support managers in the development and use of meaningful databases that track numerous local office functions and measure local office performance.
• Assist local office managers in their efforts to establish and expand our community service program.
• Collaborate with Central Office Employment Services Program (ESP) units and local DTA offices to enhance the workforce development system's responsiveness to the job preparation needs of DTA recipients, including review and input into the interagency planning process.
• Actively participate with the Commissioner and other members of the Executive Staff in the development of budgets and spending plans for Local Office Operations.
• Coordinate and monitor accurate and timely programmatic and administrative expenditures.
• Monitor and review for compliance, Internal Control Audits performed by DTA's Legal Division.
• Ensure that all activities involving staff are performed within the opportunities and constraints of existing labor relations agreements.
• Participate in the grievance process, at arbitration hearings, and Civil Service hearings.
• Participate in the design and development of policies and procedures concerning labor relations, work assignment, performance appraisal, and other administrative issues.
• Communicate clearly and concisely to local and regional area news organizations regarding DTA programs, recipient demographics, and application and caseload trends.

Preferred Qualifications:

• Master’s degree in business administration or public policy.
• Demonstrates extensive knowledge of DTA programs, policies, and regulations.
• Demonstrates the ability to provide leadership and to motivate and encourage staff.
• Demonstrates the ability to understand policies and programs and to develop the necessary strategies to implement them in local offices.
• Exceptional negotiation, conflict resolution, and coaching skills.
• Experience working with Federal or State programs with complex regulations and policies and the demonstrated ability to develop necessary strategies for effective implementation.
• Ability to manage multiple tasks simultaneously using effective planning, delegation, and communication.
• Experience in workforce development, education, or housing.
• Understanding of issues of poverty and diverse low-income populations.
• Excellent verbal and written communication and reporting skills.
• Strong computer skills, including word processing, email, and Excel (spreadsheets).
• Possession of the full range of management skills.

Agency Mission:

The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one out of every seven people in Massachusetts – including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports.

Learn more about our services and programs visit: www.mass.gov/dta

Pre-Offer Process:

A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at:EOHHS Candidate ADA Requests

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.