RECOVERIES COLLECTOR

Job Purpose:

To collect the overdue and over limit amounts from the respective managed write-off accounts through outgoing calls to maximize recoveries and minimize credit loss

Description:

Recoveries Agencies Collection

1. Handle all customers’ and agencies daily inquires in order to minimize credit loss by increasing recoveries and minimizing write offs

2. Check status of respective managed accounts arrears customers delivered from the branches / Ops / card centre to ensure proper receipt of referral cases to the collections agencies

3. Prepare data needed prior to phone calls in order to be fully aware of the case and negotiate appropriate settlement scenarios

4. Maintain & file bank data, documents & forms in an efficient and timely manner and according to bank’s SOPs and manuals to ensure smooth retrieval of data

5. Update system with uncollected/ non-reachable cases to be referred to Legal authorities and report monthly to the agencies with arrears cases transferred to judicial action to ensure accurate update of database

6. Follow up with the branches to deliver any missing documents needed for receivable process

7. Negotiate instalment plans with customers to support the department’s objective in increasing the recovery rate

Policies, processes, and procedures

8. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day to day operations

9. Follow the day-to-day operations related to own jobs in the Collection & Recovery department to ensure continuity of work

Compliance

10. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks