TPWD - Customer Service Representative I (Fluctuating Hours)

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

EXCELLENT BENEFITS:

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. ClickHEREto view our Benefits page.

PLEASE NOTE:

All applications must contain complete job histories in the WORK HISTORY SECTION to include

· Job Title

· Dates of employment (month/year)

· Name of Employer, Name of Supervisor Description of duties performed

· Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit towards meeting the minimum requirements.

· Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields.

· College Transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements of the job posting. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.

· Applications with “See attached" or "See resume"**** will not be accepted in lieu of a completed application.

· Resumes are encouraged as attachments but will not be used to determine eligibility

· Work In Texas (WIT) Applications: WIT applicants are required to complete the supplemental questions to be considered for the posting. To complete the supplemental questions, login to CAPPS Recruit.

IF THIS INFORMATION IS NOT SUBMITTED, YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE.

MILITARY OCCUPATIONAL SPECIALTY CODES:

Job Classification| Service| Military Specialty
---|---|---
Customer Service Representative I-V| Army| 15P, 42A, 56M, 68G, 420A
Customer Service Representative I-V| Navy| RS, SN, YN, YNS, 741X
Customer Service Representative I-V| Coast Guard| YN, PERS
Customer Service Representative I-V| Marine Corps| 0100, 0111, 4133, 0170
Customer Service Representative I-V| Air Force| 3F1X1, 3F5X1
Customer Service Representative I-V| Space Force| No Military Crosswalk. Qualified veterans are encouraged to apply.

*More information on military occupational specialty codes can be found below:

https://www.onetonline.org/crosswalk/MOC/

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

MILITARY EMPLOYMENT PREFERENCE:

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/.

Required forms that will need to be attached with application for Military Employment Preference:

· Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).

· Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.

· Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.

· Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.

· Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.

Documentation must be attached to the application before military preference can be granted.

HIRING CONTACT: Rebecca Ward, (830) 966-3413, Email Address: rebecca.ward@tpwd.texas.gov

PHYSICAL WORK ADDRESS: Lost Maples State Natural Area, 37221 FM 187, Vanderpool, TX 78885

GENERAL DESCRIPTION:

Under the direction of the park Office Manager, this position performs entry- level to routine customer service work and is responsible for providing customer service and information to the public in person, on the telephone, and in writing; revenue collection; permit sales; automated campsite registration, accounting for daily revenue and ancillary product sales; clerical duties that include preparation of reports, and processing of correspondence; and general cleaning of the Headquarters and restrooms. Operates credit card machine, campsite registration and computer sales machine. Works with computer applications such as Windows, Word and Excel. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgement. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

NOTE: Position may fluctuate between full-time/part-time hours based on operational needs.