Credit Control Assistant - 12 Months FTC

We are seeking a proactive and detail-oriented Credit Control Assistant to join our Finance team in Bolton on a full-time basis. This role is key to ensuring the timely collection of outstanding invoices across a designated client portfolio, in line with Keoghs’ policies and KPIs. The successful candidate will play a vital role in managing debt, maintaining strong client relationships, and supporting the wider finance function.

Key Accountabilities

•Manage and collect outstanding client invoices in accordance with agreed processes and timescales.
•Build and maintain strong client relationships, balancing effective debt recovery with positive client engagement.
•Investigate and resolve invoice queries promptly, working closely with Fee Earners and Clients.
•Ensure accurate allocation of client receipts in collaboration with the Legal Cashiers Team.
•Liaise with the Billing Team to arrange amendments to bills where required.
•Ensuring the team leader is aware of any issues that arise and that significant issues are escalated to the Client Relationship Manager in a timely manner.
•Provide clear and accurate analysis of outstanding debt to Clients and Fee Earners.
•Monitor overdue accounts and recommend actions to keep overdue percentages within target.
•Contribute to process reviews, identifying and recommending improvements.

Experience, Skills and Qualifications

•Strong attention to detail with excellent numeracy skills.
•Proven ability to manage time effectively and prioritise workload.
•Confident IT skills, including proficiency in Excel and other Microsoft Office applications.
•Professional communication skills with the ability to engage effectively with clients and colleagues.
•A strong team player with a collaborative approach, willing to support colleagues when needed.

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation