Job Description

Role Overview

The Senior Specialist / Associate Director – UX Strategy & Experience Design is responsible for defining, scaling, and directly shaping user experiences across E2E product lines , ensuring solutions are intuitive, consistent, and aligned to enterprise user needs.

This role operates at the capability and ecosystem level , combining UX strategy, governance, and hands-on experience design for prioritized product needs. The Senior UX Designer does not sit within a single product team but instead partners across Product Management, Engineering, Architecture, Adoption, and Agile teams to ensure user-centered design is both defined at an enterprise level and applied to critical product experiences.

The role serves as the single point of accountability for UX standards and cross-product experience quality , while also contributing directly to high-impact design solutions that address complex product challenges.

Key Responsibilities

UX Strategy, Governance & Standards

• Define and own enterprise UX strategy, principles, and design standards across E2E product lines
• Establish and govern design frameworks, interaction patterns, and reusable components to ensure consistency and scalability
• Serve as the accountable owner of UX standards and best practices , ensuring adoption across product teams
• Align with enterprise design systems and contribute to UX governance and decision frameworks

UX Design for Product Needs (Critical Addition)

• Lead and contribute to UX design for high-priority product initiatives , translating business and user needs into intuitive experiences
• Create wireframes, interaction models, prototypes, and experience flows to support product discovery and solution design
• Facilitate problem discovery sessions and design workshops to define user problems and co-create solutions with product and engineering teams
• Ensure designs reflect enterprise UX standards while addressing product-specific requirements and constraints
• Provide design guidance and direction to product teams , reviewing and refining UX outputs for quality and consistency

Cross-Product Experience Design & Alignment

• Drive end-to-end experience consistency across product lines , minimizing fragmented or duplicative designs
• Identify and resolve systemic UX gaps, inconsistencies, and friction points across products
• Define cross-product journeys, shared workflows, and experience blueprints
• Partner with product teams to align on shared interaction patterns and user journeys

User-Centered Experience Strategy

• Participate in problem discovery sessions with Activation teams, lead journey mapping, and research approaches
• Ensure user insights are translated into scalable experience strategies and actionable product decisions
• Champion user-first thinking across the product lifecycle , from discovery through adoption

Design Enablement & Capability Scaling

• Build and scale UX capability across the organization , including tools, playbooks, and reusable assets
• Define expectations for design artifacts (wireframes, prototypes, design specifications) and ensure consistent quality
• Enable Product, Engineering, and Adoption teams with UX frameworks, templates, and best practices
• Help establish and evolve a UX community of practice

Feedback Integration & Continuous Improvement

• Establish mechanisms to capture, synthesize, and operationalize user feedback across products
• Define and monitor experience success metrics (usability, friction, adoption signals, satisfaction trends)
• Ensure insights are systematically integrated into roadmaps, design decisions, and experience improvements

Cross-Functional Leadership & Influence

• Partner with Product Management, Engineering, Architecture, Adoption & Activation, and Agile teams to embed UX into product and delivery decisions
• Influence roadmap prioritization by representing the enterprise voice of the user
• Facilitate cross-team workshops and alignment sessions (discovery, ideation, experience alignment)
• Provide executive-level visibility into UX maturity, risks, and opportunities

Qualifications & Experience

Education

• Bachelor’s degree in Human-Computer Interaction, Interaction Design, Product Design, or related field required
• Advanced degree preferred

Experience

• 10+ years of experience in UX, product design, or experience strategy roles in complex, cross-functional environments
• Proven experience both:
  • Designing high-quality UX solutions for product needs , and
  • Defining scalable UX frameworks across multiple teams/products
• Demonstrated ability to operate at enterprise/platform level while contributing to hands-on design outcomes
• Experience in data, analytics, or platform-based environments strongly preferred

Skills & Capabilities

• Deep expertise in user-centered design, design thinking, and experience strategy
• Strong ability to translate user insights into both design outputs and enterprise-level frameworks
• Advanced proficiency in design tools (e.g., Figma, Adobe XD, etc.)
• Strong facilitation skills for workshops and co-creation sessions
• Excellent stakeholder management and executive communication skills
• Ability to **influence without authority and operate across distributed teams.

HYDIT2025**

Required Skills:

Client Counseling, Content Writing, Data Visualization, Measurement Analysis, Strategic Planning, User Experience (UX) Design, User Experience Analysis, User Experience Evaluation, User Research

Preferred Skills:

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Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

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Job Posting End Date:

06/18/2026

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