Veterinary Client Service Representative

Join our compassionate veterinary team as a Veterinary Client Service Representative (CSR)! We are seeking a friendly, organized, and customer- focused professional who is passionate about providing exceptional service to pets and their families. As the first point of contact, you’ll play a vital role in creating a welcoming experience while supporting the daily operations of our hospital.

Some of the responsibilities you will own in this role:

• Greet clients and pets with professionalism and compassion.
• Answer multi-line phones, schedule appointments, and respond to client inquiries.
• Check patients in and out efficiently while maintaining accurate medical records.
• Process payments, deposits, refunds, estimates, and invoices.
• Enter and update client and patient information in Cornerstone veterinary software.
• Communicate appointment updates, wait times, and treatment information as directed by the medical team.
• Assist with patient check-in, obtaining medical histories, weighing patients, and escorting clients to exam rooms.
• Coordinate effectively with veterinarians, technicians, kennel staff, and hospital leadership.
• Maintain a clean, organized reception area, exam rooms, and lobby.
• Restock front office and retail supplies and report inventory or facility concerns.
• Utilize Workvivo for hospital communications, policies, and team updates.

Preferred Qualifications

• Previous customer service experience required; veterinary reception experience preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and prioritize in a fast-paced veterinary environment.
• Comfortable using computers and practice management software.
• Positive attitude, team-oriented mindset, and ability to remain calm under pressure.

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development