Employee Benefits Head of Claims (HYBRID or REMOTE)

About the Role

At Equitable, we help clients secure their financial well-being so they can pursue long and fulfilling lives- a mission we’ve honed since 1859.

Equitable is looking an influential and dynamic Leader to join our team! The Employee Benefits Head of Claims will own the claims operational strategy and execution for Equitable’s Employee Benefits claims organization. Reporting directly to the Head of Employee Benefits, this role is pivotal in ensuring efficient and effective processing of claims, compiling with regulatory standards and catering to the diverse needs of our clients.

This individual must be able to translate Employee Benefits’ “Powerfully Simple” vision into into actionable, quantitative and innovative plans, including leading the design, ideation and build of the Employee Benefit’s new claims organization and processes. This position may be Flexible, a few days per week in the office or Remote plus travel.

What You’ll Be Doing

• Strategy: Create and execute on Employee Benefit’s overall claims operational strategy, including both the ideation and implementation the organization’s new claims experience.

• Implementation: Ensure the timely deployment of technology and processes in support of the both the initial build of a claims systems and ongoing enhancements.

• Claims Processing: Oversee the processing of claims, ensuring accuracy, timeliness and compliance with policies and regulations.

• Continuous Improvement: Leverage client feedback and monitor industry trends, adjusting claims practices and model as needed to drive efficiencies and improve the client experience.

• Customer Service: Maintain high standards of customer service and support in all claims-related interactions.

• Compliance & Risk Management: Manage risks related to claims processing, including adherence to internal guidelines and standards as well as legal and regulatory standards

• Leadership: Lead and manage a robust claims organization, including attracting and retaining top industry talent from across all areas of the business and fostering a culture of collaboration, innovation, and continuous improvement.

• Stakeholder Management: Collaborate with internal departments, external vendors, and other key stakeholders to execute a market-leading claims strategy

• Perform other duties as assigned

This position offers a flexible work schedule: it may be fully remote/hybrid. If you are located near one of our offices (e.g., Charlotte, NC; New York, NY; Syracuse, NY), a hybrid schedule with 2–3 days on-site per week is expected to foster collaboration and connection. The remote work schedule allows you to stay fully engaged with your team with periodic office visits based on business needs.

The total targeted compensation range for this position is $360,000 - $470,000. Total compensation and base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.

For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below.

Equitable Pay and Benefits : Equitable Total Rewards Program