City of Sacramento
City of Sacramento provides government administration services.
- Open roles
- 119
Job facts
- Location
- Sacramento, California, United States of America
- Type
- Full-time
- Department
- Information Technology
- Salary
- $61K – $87K
Last verified live 4 weeks ago · checked directly on the company's NEOGOV (GovernmentJobs)
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311 Customer Service Supervisor
at City of Sacramento
THIS JOB POSTING WILL AUTOMATICALLY CLOSE UPON THE RECEIPT OF 250 APPLICATIONS OR AT THE FINAL FILING DEADLINE, WHICHEVER OCCURS FIRST. With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice. This position is responsible for supervising the daily operations of the City’s 311 Contact Center, ensuring the delivery of accurate, efficient, and high-quality customer service across multiple communication channels. Incumbents oversee staff performance, training, scheduling, quality assurance, and dispatch...