Field Service Technician

The Company

Velocity Maintenance Services is a rapidly growing provider of resident technicians for lift trucks and other mobile material handling assets. Velocity has a strategic relationship with the nation’s largest provider of brand-independent material handling equipment fleet management services. This collaboration creates a unique opportunity for talented forklift technicians across the United States. Velocity designs customized maintenance programs for mission critical lift truck assets in high utilization manufacturing and warehousing operations. We deliver significant value as a key supply chain partner for our customers.

At Velocity, we believe that Our People are what make us great and help us deliver safe and exceptional customer service! We offer industry leading benefits to include:

• Competitive pay : Plus incentive opportunities and overtime potential!
• Full benefits package that starts day one: Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
• 8 paid holidays
• PTO: Full-time employees enjoy a generous paid time off policy, accruing more time throughout their tenure with Velocity.
• Training and mentoring : Learn from our experts in the industry.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

Velocity Maintenance Services is seeking a skilled Field Service Technician to join our team. This role involves performing maintenance, diagnostics, and repairs on forklifts and other material handling equipment at customer sites within the general area. The Field Service Technician will travel daily to service locations but will return home each night; occasional overnight trips may be required. This position requires strong commitment to SAFETY, delivering exceptional customer service, mechanical aptitude, and excellent problem-solving skills.

Key Job Responsibilities

• Understand and follow safe practices to ensure that yourself, co-workers, and customers go home safe everyday
• Communicate effectively with customers regarding equipment status, repair recommendations, and preventive maintenance.
• Perform scheduled maintenance, inspections, and repairs on forklifts and related equipment at customer sites.
• Diagnose mechanical, electrical, and hydraulic issues and implement effective solutions.
• Maintain accurate service records and documentation for all work performed.
• Manage inventory of parts and tools required for on-site service.
• Travel safely withing the regional; maintain punctuality and reliability for all assignments.

*This job description is subject to change at any time.