Revenue Operations Manager

Why Babble?

Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.

We are specialists in:

• Microsoft Modern Work
• Cybersecurity
• Contact Centre Technology
• Mobile Solutions
• Communications & Connectivity

With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.

Join us on this exciting journey and let's achieve greatness together!

About Us | Leading UK Cloud Solutions Provider | Babble

Join Our Dynamic Team as a Cloud Services Engineer! 🌟

The purpose of this role is to take senior, hands-on ownership of the organisation’s cloud services environment, ensuring it is secure, reliable, cost-effective, and continuously improving. The role is responsible for managing, developing and maintaining services across Microsoft Azure, Microsoft 365 and the Cisco Meraki environment, supporting modern ways of working and high-quality internal technology services.

**What will you be doing? **

This role operates with a high degree of independence across core RevOps workstreams supporting commission operations, CRM governance, and commercial reporting — while developing the analytical depth needed to identify risks, diagnose performance issues, and support commercial decision-making.

Working closely with the Revenue Operations Director and Senior Manager, the Revenue Operations Manager is expected to take ownership of their workstreams end-to-end rather than support others in delivering them. They will begin to develop cross-functional relationships with Sales Leadership and will be a key point of contact for commission queries, pipeline hygiene, and reporting accuracy across the business.

Candidates will be expected to demonstrate genuine analytical capability alongside operational precision, and a clear commercial curiosity that drives them beyond the numbers to understand what the data means for the business.

Key Responsibilities

**Commission Operations & Governance **

• Own the end-to-end preparation, calculation, and validation of commission data in line with agreed compensation plans and booking rules

• Maintain accurate commission calculation files, supporting schedules, and audit trails to ensure payouts are consistent, transparent, and aligned to company policy

• Act as the primary point of contact for commission queries, working with Sales Leadership and Commercial Finance to investigate discrepancies and resolve issues in a timely manner

• Identify and implement improvements to commission processes to reduce manual effort, improve accuracy, and strengthen governance

**CRM Governance & Process Improvement **

• Own the governance and integrity of Salesforce data across commercial teams, setting and enforcing consistent usage standards

• Identify, design, and implement CRM workflow improvements to reduce manual effort, improve data quality, and strengthen pipeline discipline

• Work with Sales teams to embed good CRM habits and ensure pipeline data accurately reflects commercial reality

• Support the broader RevOps process improvement agenda, identifying inefficiencies and delivering changes that improve operational reliability

**Revenue Reporting & Commercial Analysis **

• Develop and maintain reporting and dashboards that provide visibility of key revenue metrics including bookings, terminations, pipeline, forecast, retention, and net growth

• Support the delivery of regular commercial reporting for Sales Leadership and the Revenue Operations Director, ensuring outputs are accurate, consistent, and clearly communicated

• Move beyond reporting to provide analytical insight — identifying risks, gaps, and opportunities in revenue performance, pipeline health, and forecast accuracy

• Support the development and maintenance of reporting within Salesforce and Power BI to ensure commercial data is accessible and reliable

**Pipeline & Forecast Support **

• Provide analysis of pipeline health, identifying potential risks and opportunities across the sales pipeline

• Support forecasting processes through data validation, trend analysis, and performance insights, working closely with the Senior Manager and Director

• Help Sales Leadership strengthen pipeline discipline and improve the reliability of forecast submissions

Whitespace Analysis & Growth Targeting

• Conduct whitespace analysis to identify expansion and cross-sell opportunities within the existing customer base

• Provide commercial teams with actionable insight to support pipeline development, account planning, and growth targeting

• Support account incubation activities by maintaining accurate data on opportunity status and customer engagement

**Cross-Functional Collaboration **

• Build effective working relationships with Sales Leadership, Customer Success, and Commercial Finance as a reliable analytical and operational partner

• Support the Revenue Operations Director in translating data into clear insights and practical recommendations that improve commercial performance

• Contribute to the broader RevOps team's development by sharing knowledge, supporting the Coordinator, and actively participating in team initiatives

**Key Measures of Success **

• Accuracy, timeliness, and governance quality of commission outputs

• Improvement in CRM data quality and reduction in manual operational effort

• Quality and reliability of revenue reporting and commercial dashboards

• Ability to move beyond reporting to identify and communicate commercial risks and opportunities

• Effectiveness of cross-functional relationships with Sales, Finance, and Customer Success

**Skills Required **

• Minimum 3–4 years' experience in a Revenue Operations, Sales Operations, or commercial analytical role

• Solid working knowledge of Salesforce, including experience governing data quality and improving CRM workflows

• Strong Excel capability with confidence working across large, complex datasets

• Strong analytical capability with experience analysing revenue or sales performance data and translating findings into clear commercial insight

• Experience owning commission calculation and validation processes end-to-end

• Commercial curiosity — a clear drive to understand what the data means for the business, not just what it says

• Strong organisational and communication skills with the ability to manage multiple workstreams independently and communicate clearly to senior stakeholders

• High attention to detail with the ability to work accurately within defined compensation rules, approval processes, and audit requirements

**Desirable Experience **

• Experience building dashboards or reports using Power BI or similar BI tools

• Experience working with or alongside Commercial Finance or FP&A teams

• Knowledge of recurring revenue or subscription-based business models

• Experience working in a B2B technology or SaaS environment

• Exposure to whitespace analysis, pipeline forecasting, or revenue bridge analysis

• Experience supporting or developing more junior team members

Why work for Babble?

• Annual Leave: 20 days’ paid holiday
• Public Holidays: 12 paid bank holidays
• Pension: Statutory pension provision
• Sick Leave: 20 days’ statutory sick pay
• Working Pattern: 10‑day fortnight
• Work Environment: Full‑time, office‑based role
• Parental Leave: Statutory maternity and paternity leave

The recruitment journey

We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview over Teams and possibly a follow up interview and competency testing depending on the role requirements.

Direct Candidates Only

Babble | Leading UK Cloud Solutions Provider