Head Barista

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Acquire Intelligence exists to help businesses unlock smarter ways of

working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world.

As an Acquire Intelligence employee, your role is vital in achieving and

exceeding individual and team targets that support company objectives, while building and maintaining customer relationships. You’re also responsible for complying with and enforcing procedures aligned with our information security policies.

As a values-led organization, we expect all our team members to exemplify

our four values of Curious and Clever, Entrepreneurial Energy, Fast with Intent and Laugh and Learn.

A SNAPSHOT OF THE ROLE

We are looking for an experienced and customer-focused Senior Barista to

lead the day-to-day operations of our specialty café, located within our Recruitment Hub. This role is ideal for someone with a genuine passion for third-wave coffee, hospitality, and creating memorable experiences for candidates, clients, and team members visiting our office.

As the face of the café, you will be responsible for maintaining

exceptional coffee quality, overseeing café operations, mentoring junior baristas, and ensuring the café consistently reflects the professional and welcoming culture of our business.

Key Responsibilities

Café Operations

• Prepare and serve premium espresso-based beverages and other café offerings to specialty coffee standards.

• Manage daily opening and closing procedures.

• Oversee cash handling, POS operations, and end-of-day cash reconciliation.

• Maintain a clean, organized, and inviting café environment at all times.

• Ensure compliance with food safety, sanitation, and workplace health and safety standards.

Team Leadership

• Train, coach, and supervise junior baristas and café staff.

• Monitor beverage quality and service consistency across all shifts.

• Foster a positive, energetic, and customer-first culture within the café team.

• Assist in scheduling and day-to-day task delegation when required.

Inventory & Administration

• Manage inventory levels, stock rotation, and product ordering.

• Conduct regular stock counts and maintain accurate inventory records.

• Minimize wastage through effective stock control and operational planning.

• Liaise with suppliers regarding orders and product quality.

Candidate & Client Experience

• Welcome candidates, clients, and visitors with professionalism and warmth.

• Help create a premium hospitality experience that complements the recruitment journey.

• Act as the primary café contact for the recruitment team and management regarding operational needs and event support.

• Support office functions by ensuring the café remains presentation-ready for meetings and client visits.

Qualifications & Experience

• Minimum 3 years' experience in a specialty coffee environment (third-wave café preferred).

• Previous experience in a senior barista, shift lead, or café supervisor role.

• Strong knowledge of espresso extraction, milk texturing, brewing methods, and coffee quality standards.

• Experience with inventory management, stock ordering, and cash reconciliation.

• Proven ability to train and mentor junior staff.

Skills & Attributes

• Mature, professional, and highly presentable.

• Energetic, approachable, and genuinely enjoys engaging with people.

• Strong leadership and organizational skills.

• Excellent communication and interpersonal abilities.

• Able to work independently while collaborating closely with office management and recruitment teams.

• High attention to detail and commitment to delivering exceptional customer experiences.

We’re proud of our diverse global team, all working in a collaborative

environment and happy to share these common values:

• Curious and Clever : Smart questions spark smart solutions.

• Entrepreneurial Energy : Think like an owner. Solve like a founder.

• Fast with Intent : We move fast and deliver real results.

• Laugh and Learn : We don’t take ourselves too seriously, just our results.

Join the A-Team and experience the A-Life!