Field Compensation Customer Service Representative

At Equitable, we help clients secure their financial well-being so they can pursue long and fulfilling lives - a mission we have honed since 1859.

Equitable is seeking a dynamic Field Compensation Customer Service Representative to join our growing team.

What You’ll Be Doing

• Field Support: Manage incoming calls and emails from advisors, providing prompt and accurate assistance related to their inquiries within the Wealth Management business line.

• Compensation Inquiry Research: Investigate and resolve compensation-related questions from advisors. This involves utilizing multiple internal systems and collaborating with various departments to ensure accurate and timely resolutions.

• Cross-Training and Team Support: Participate in cross-training initiatives across the CSR team to support all aspects of team operations, including coverage for time off and managing workload across the team.

This position offers a hybrid work schedule with an on-site presence 2-3 days per week in our Syracuse NY office expected to foster collaboration and connection.

The base salary range for this position is $48,000 - $60,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.

For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below.

Equitable Pay and Benefits: Equitable Total Rewards Program