Patient Service Coordinator

_ 1 YEAR CONTRACT_

**JOB SUMMARY **

The Patient Service Coordinator, under the direction of the Patient Services Supervisor, Specialty Nursing Services, is responsible for supporting patients with their care coordination needs including but not limited to the professional and timely scheduling of patient services within the Specialty Nursing Network. The Patient Service Coordinator is also responsible for scheduling our field employees and ensuring that the key performance indicators for scheduling are met.

Role Type: 1 Year* Contract
*Hours: 37.5 hours per week

**DUTIES AND RESPONSIBILITIES **

• Handle and document patient inquiries regarding requests for service.
• Report and document Adverse Events as per Pharmacovigilance requirements.
• Assess patient service needs in consultation with the Supervisors.
• Schedule licensed employees for care and service assignments such that there is an appropriate match between the patients needs and the employees’ qualifications, skills, and abilities.
• Promote consistency of nursing assignments and coordination of services.
• Notify patients and field employees regarding initial and ongoing schedules.
• Complete data entry and maintain accurate current scheduling documentation.
• Required to be available for On-Call shifts for morning, evening, weekend, or holiday coverage.
• Handle and document patient concerns and complaints in a timely manner and escalate as appropriate.
• Meets required scheduling key performance indicators.
• Ensures scheduling is efficient while also being patient centric.
• Participate in ongoing internal and/or external continuing education activities.
• Adhere to Bayshore Policies and Procedures.
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
• Participates in proactive Health & Safety activities while performing all duties.
• Maintains confidentiality of patient and corporate information and discusses same only with appropriate Bayshore personnel. • Employee will maintain relevant level of knowledge of ICH (International Conference on Harmonization), GCP (Good Clinical Practice) and Health Canada GVP (Good Pharmacovigilance Practices) guidelines appropriate to their hired role which is to be provided at time of hire and on an as needed basis. With this knowledge the employee will perform the work as required by their assigned function and will be provided with regular updates as required.
• Participate in processes relating to regulatory and/or contractual reporting requirements.
• Complete other tasks as requested.