Contracts Operations Manager

Contracts Operations Manager

As our Contracts Operations Manager, specializing in SaaS contracts and legal technology, you must possess a deep passion for and love of technology and software, which will be central to your role leading the strategy, implementation, maintenance, and optimization of our contract lifecycle management (CLM) tool. You will play a crucial role in supporting our global sales team and managing our contract lifecycle process to streamline operations, ensure compliance, and facilitate smooth contract execution through innovative legal tech solutions.

Location /Hours: This role is a permanent Remote / Work from Home Office position. Candidates can be located anywhere in the USA, but we do require that they be willing to regularly work Pacific or Mountain Time.

Key Responsibilities:

• Serve as a legal technology and software champion by actively identifying, evaluating, and advocating for new legal tech and CLM enhancements that drive automation and efficiency across the organization
• Lead the implementation and ongoing management of legal technology and software systems, such as the Contract Lifecycle Management (CLM) tool
• Develop and improve contract processes and standardization, cross-functional workflows, guidelines, and playbooks for use with key internal partners (e.g., Sales, Security, Compliance, Customer Success) and external partners (e.g., Outside Counsel)
• Manage the full contract lifecycle using our CLM tool, from initiation to renewal, with an explicit focus on maintaining an accurate contract repository
• Perform deep-dive contract analysis by designing and pulling complex reports from the repository, including extracting specific contract terms, and generating actionable metrics on repository health, workflow efficiency, and CLM usage.
• Manage contract compliance with company policies and legal requirements
• Collaborate closely with our global sales team to expedite deal closures
• Review, draft, and negotiate a variety of commercial agreements, with a focus on SaaS and enterprise-level contracts.
• Provide guidance on contract-related matters to internal stakeholders
• Stay updated on relevant laws and regulations affecting our contracts
• Partner with Customer Success on amendments and renewals
• Provide regular reporting to leadership on contract statuses and ensure parties track to SLAs
• Provide regular trainings and open office hours for Sales on using our CLM
• Manage legal service providers and outside counsel projects
• Act as the first line of review for contract intake and requests, validating content and context to ensure compliance
• Support various non-specific legal projects and ad-hoc assignments

Qualifications:

• Bachelor's degree required; paralegal certification or relevant legal education or experience preferred
• 3+ years of experience in contract management or administration, preferably in a SaaS software or legal technology environment
• Proven track record of supporting a global sales team
• Proficiency with contract lifecycle management (CLM) tools
• Strong understanding of contract law and commercial terms
• Excellent attention to detail and organizational skills
• Outstanding communication skills, both written and verbal
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Ability to manage legal projects
• Technical acumen for software integrations

Required Attributes:

• Resourcefulness: Ability to find creative solutions to complex contract issues
• Responsiveness: Commitment to providing timely support to the sales team and other stakeholders
• Passion for our products: Genuine interest in learning our SaaS offerings and their impact on customers
• Enthusiasm: Excitement for learning in an innovative company
• Excitement for Technology: A genuine love for legal tech and a desire to stay at the forefront of digital Transformation in the legal industry
• Adaptability: Comfortable working in a dynamic, rapidly evolving, and time-pressured environment
• Team player: Collaborative mindset with strong interpersonal skills
• Stakeholder Management: Customer-focused orientation with the ability to build consensus, create momentum, and work effectively cross-functionally with varying levels of management

Why Exterro?

• Impact: Play a key role in a company at the forefront of data risk management, helping businesses safeguard their data in an increasingly complex digital world.
• Growth Opportunity: Join a rapidly growing organization where there is room for learning, development and upward mobility.
• Culture: Work in an innovative, inclusive, and collaborative environment, where your contributions are valued, and your professional development is supported.

Exterro participates in E-Verify and is a drug-free workplace. All employment offers are contingent upon the successful passing of a background check.

We believe in the importance of pay transparency and strive to create a fair and equitable workplace for all employees. As a remote first organization, our compensation reflects the cost of labor across several US geographic markets. The salary range for this remote position is $89,000 - $125,000 per year, based on skills, experience and qualifications. The actual offer will be based on the individual candidate. Exterro is a total compensation company, and this role may be eligible for variable pay, equity, bonus and/or other forms of compensation as part of the package. In addition, we offer a comprehensive benefits package that includes health insurance, retirement plans, flexible paid time off and more.

Candidates are encouraged to discuss their salary expectations during the interview process. We are committed to ensuring that compensation aligns with market standards and is commensurate with the responsibilities of the role.

All employees are responsible for understanding and adhering to the organization's security and privacy policies, procedures, and standards. As part of your role, you are expected to protect the confidentiality, integrity, and availability of information and systems within your scope of responsibility. Additionally, you are required to participate in mandatory security and privacy training and ensure that best practices are applied in all work activities.