Chief Operations Officer

Job Summary

Reporting to the Executive Director, the Chief Operations Officer (COO) will oversee the day-to-day operations of the Commission and programs. Working with the Executive Director, the COO will ensure that the Commission executes onto the statutory and regulatory requirements in accordance with Chapter 65 of the Acts of 2026. The COO will lead strategic initiatives for the Commission essential to organizational effectiveness and ensure operational efficiencies, in a manner consistent with Commission mission and goals. The COO, in conjunction with the Executive Director, will play a pivotal role in driving operational efficiency and aligning day-to-day activities with overall Commission goals and objectives. The COO will also foster a performance driven culture through the implementation and execution of organizational strategies that support change initiatives and organizational transformation that led to sustainable growth.; ensuring that tactical solutions, a strong infrastructure, and available resources are in place to ensure overall organizational goals and objectives are met.

Core Responsibilities

• • Develop, establish, and direct the execution of operating policies to support overall Commission objectives;
• • Assist the Executive Director fostering innovative approaches to Commission operations with a focus on data utilization, planning and communication;
• • Work in partnership with Commissioners and the senior leadership team to implement a strategic plan for rapid scaling of operational capacity with a vision for quality/efficiency standards in all areas of responsibility and ensure that these standards are measured and reviewed on an ongoing basis;
• • Leads the development and standardization of day-to-day operational systems and regularly evaluate operating results to ensure organizational goals are being met;
• • Work collaboratively with other Departments to facilitate the interpretation of data and develop and submit responsive action plans for consideration to Commissioners, senior leadership team and a variety of stakeholders;
• • Oversees the project management team responsible for advancing critical key initiatives;
• • Establishing key performance indicators and standards that drive operational excellence, ensure organizational success, and achievement of mission critical goals;
• • Build and develop the Commissions cross functional project management team;

• • Develop staff through timely feedback and foster the ability of staff to achieve the highest level of professional growth and performance

  • Supervisory Responsibilities

  • The COO will oversee the following areas: Project Management, Administration, Compliance, Complaint Resolution Administration, Licensing, and Equity Programming & Community Outreach (EPCO).

  • The COO will work with the CFAO in relation to facilities and asset management, with the expectation that this function may transition in the future; and

  • The COO will work with the Chief of Staff in evaluation of the Constituent Services program and Medical Patient Support Center, with the expectation that this function may transition in the future; and

  • The COO may be assigned oversight of additional service areas over time as the organizational mission is expanded under Ch. 65 of the Acts of 2022.

Professional Expectations

Assists the Executive Director in evaluating departmental utilization to establish and prioritize departmental goals/activities; and

* Performs other duties as assigned, including the planning and execution of ad hoc projects and organization-wide planning.