Reactive Procurement Manager

Directly Reports To: Director of Procurement

JOB OVERVIEW:

The Reactive Procurement Manager is responsible for leading and optimizing the real-time sourcing and vendor engagement process for reactive work orders across the Facil IT platform. This role ensures that service requests are fulfilled quickly, cost-effectively, and in alignment with client SLAs and KPIs.

Working in close partnership with the Director of Procurement, this individual manages the day-to-day execution of reactive sourcing strategies while overseeing a team of Sourcing Specialists. The role requires a strong balance of urgency, vendor relationship management, cost control, and operational discipline to ensure high service levels across a national vendor network.

Key Responsibilities

Reactive Sourcing Leadership

• Oversee the end-to-end sourcing process for all reactive work orders
• Ensure rapid vendor engagement to meet or exceed SLA response times
• Monitor work order flow and allocate sourcing resources accordingly
• Remove bottlenecks and escalate high-risk or aging work orders

Team Management

• Lead, coach, and develop Sourcing Specialists
• Set daily/weekly priorities based on workload, geography, and urgency
• Conduct performance reviews and provide ongoing feedback
• Ensure consistency in sourcing practices and vendor communication

Vendor Network Execution

• Maintain strong relationships with existing vendors to improve responsiveness and pricing
• Partner with Strategic Sourcing and Procurement Compliance to address vendor gaps
• Support onboarding of emergency or gap vendors when required

Cost Control & Negotiation

• Drive competitive pricing through real-time negotiation
• Ensure estimates align with market benchmarks and client expectations
• Identify and correct pricing inconsistencies or inflation trends

Operational Oversight

• Monitor KPIs, SLA adherence, and sourcing efficiency
• Develop and implement process improvements to increase speed and quality
• Collaborate cross-functionally with Service, Dispatch, and Account Management teams

Escalation Management

• Act as the primary escalation point for critical or stalled work orders
• Communicate proactively with internal stakeholders on high-impact issues
• Implement corrective actions to prevent repeat failures

WO Status Ownership:

• Sourcing – This status flags WOs that require the Procurement Teams attention to locate and dispatch a vendor