DOB - Compliance Analyst I (Consumer Assistance Specialist)

Working Title:| Consumer Assistance Specialist
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State Classification:| Compliance Analyst I| Class No. / Sal Grp:| 1400 / B19
Monthly Salary:| $4,812.50 - $5,416.67 (Salary Contingent on Experience)| FLSA Status:| Non- Exempt
Location:| Austin Headquarter Office| Overnight Travel:| Minimal – Up to 5%

Mission:
The mission of the Texas Department of Banking is to ensure Texas has a safe, sound, and competitive financial services system.

General Description:
Performs complex (journey-level) compliance analysis work in consumer assistance activities. Work involves evaluating and analyzing documents and situations to ensure conformity with banking laws, rules, and regulations. Works under general supervision with moderate latitude for the use of initiative and independent judgment.

Job Duties:
• Answers phone calls, email inquiries, and written complaints; drafts correspondence according to established procedures.
• Research applicable law(s) and makes recommendations supported by statutory findings.
• Keeps informed of industry and legal rulings to identify potential impact(s) on consumer complaint activity and issues affecting the Department.
• Responsible for documenting and maintaining case files accurately.
• Assists with consumer assistance activity reporting, including feedback and outstanding case reporting.
• Assists in responding to information requests from industry and other regulatory bodies.
• Assists in the development and maintenance of the consumer activity tracking program supported by the division.
• May assist with updating consumer related content on the Department’s website.
• May participate in consumer financial education activities.
• Performs other duties as assigned.