Texas Department of Information Resources (DIR)
DIR provides technology leadership, solutions and value to all levels of Texas government and education entities.
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OAG - Consumer Protection | Administrative Assistant V | 26-0478
at Texas Department of Information Resources (DIR)
GENERAL DESCRIPTION
The Consumer Protection Division of the Office of the Attorney General (OAG) is seeking an Administrative Assistant that performs advanced administrative support work for the Intake Team. Work involves answering calls from consumers, maintaining filing systems, processes mail, reviews, analyzes, documents, and responds to consumer complaints received by the Office of the Attorney General, and other internal administrative support work. This position will be located in Austin.
The Office of the Attorney General (OAG) is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a- Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans. The Consumer Protection Division works to protect Texas consumers and the legitimate business community by accepting complaints, conducting investigations, filing civil lawsuits in the public interest to enforce state and federal consumer protection laws, and educating Texans on how to spot and avoid possible scams. The Division has regional offices in Austin, San Antonio, Dallas, El Paso, and Houston.
ESSENTIAL POSITION FUNCTIONS
- Operates multi-line switchboard daily Monday through Friday 8:00 AM to 5:00 PM routing calls and taking messages using a phone log system and making appropriate referrals.
- Receives, reviews, and distributes incoming mail and processes outgoing mail in a timely and efficient manner.
- Assists attorneys and staff as able and appropriate with consumer/witness contacts and document delivery and receipt.
- Scans consumer complaints.
- Enters and maintains consumer complaints data.
- Reads, categorizes, and analyzes consumer complaints.
- Performs complaint searches.
- Assists in compiling data for summaries and reports.
- Assists attorneys and staff with complaint investigation and research reviewing background information of businesses as needed.
- Assists attorneys and staff with file organization and other litigation assistance as needed.
- May review and enter complaints as needed.
- May provide guidance to others
- Provides general basic secretarial assistance such as copying documents, maintaining hard copy complaint files, and mailing letters as needed.
- Performs related work as assigned
- Maintains relevant knowledge necessary to perform essential job functions
- Attends work regularly in compliance with agreed-upon work schedule
- Ensures security and confidentiality of sensitive and/or protected information
- Complies with all agency policies and procedures, including those pertaining to ethics and integrity