Clerk IV

The Department of Developmental Services (DDS) is seeking a full-time Clerk IV to work at our Middlesex West Area Office in Framingham. This role is the first face of the office to the public, be it greeting someone at the front desk or answering the phone. Qualified candidates for this role will have knowledge of clerical office practices and procedures, including record keeping and office correspondence.

Duties and Responsibilities

This is a general summary and is not intended to be a complete list of duties.

• Provides administrative and service coordination support for Adult Services and Transition Services.
• Prepares, reviews, formats, and finalizes correspondence, reports, tables, forms, and other program documents to ensure accuracy, clarity, consistency, and accessibility.
• Uses and maintains multiple databases and electronic systems to enter, update, retrieve, and verify client and consumer information.
• Assists with coordinating referrals, records, communications, appointments, and other documentation related to adult and transition services.
• Communicates with individuals, families, service providers, schools, regional office staff, and other stakeholders to support timely service coordination and follow-up.
• Serves as a liaison with the Regional Office regarding the purchase of equipment, supplies, and other administrative needs.
• Performs general document-management functions, including copying, scanning, organizing, distributing, and maintaining electronic and physical records.
• Maintains filing, records-retention, and archiving systems in accordance with applicable policies and procedures.
• Provides general administrative support, assists with special projects, and performs other related duties as assigned.

Please Note: This is Full-time, 37.5 hour position.

                   Shift: Days

                   Days Off: Saturday and Sunday

                   Flexibility required to meet the needs of the Office.

About the Department of Developmental Services:

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit: www.mass.gov/dds

Pre-Hire Process:

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

· Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

· Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search: https:cppdmass.gov

· Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori

· National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint- background-checks

​​​​​​​ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at:EOHHS Candidate ADA Requests

For technical help with Mass Careers , including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.