Case Examiner Extensions Coordinator

*This is a fixed term opportunity, set to end the 18th of October 2027*

About the team
The Case Examiner Coordination and Administration Team supports the Case Examiners (CE), by producing and sending customer service updates and case examiner decision letters by secure email, including decisions letters, recommendations, or further investigation. They are further responsible for updating the NMC register and progressing cases through the case management system. Our role is to support excellent standards of customer care by demonstrating efficiency, engagement, technical proficiency and whilst holding a good eye for detail.

About the role
This is an exciting opportunity to join a team that supports, embraces, and demonstrates the key values of the NMC. The successful postholder will join CE business unit and provide a comprehensive coordination support to the extension mailbox service whilst working alongside the business manager, the coordination team and the administration team. You will coordinate your work to prioritise the extensions and submissions mailbox and ensure that all requests, queries and submissions are dealt with in a timely and professional manager. You are further expected to support with case management and drafting expectations in times of required need.

About you
You will have excellent communication skills with an ability to prioritise own workload and experience of working in an office environment and as a team. You will be able to work with a wide variety of people at all levels and have an understanding and appreciation of interacting with key stakeholders. You will have a focused approach to delivering results and a proactive and problem-solving approach to tasks. You will demonstrate excellent IT skills and pay close attention to detail in all your work to ensure its accuracy. You will be committed to working collaboratively as part of a busy and fast paced team and demonstrate excellent communication and collaborative skills.

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Salary Details
London - £30,587 - £33,985
Edinburgh - £28,445 - £31,606**

Benefits

• 30 days annual leave
• Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
• Life Insurance – 4 x current salary
• Hybrid working
• Enhanced Maternity and Paternity Leave
• 24 Hours Employee Assistance Programme
• Cycle to Work Scheme
• Perkbox membership
• Subsidised restaurant in our Portland Place office
• Season ticket loans

Additional Information

The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post.

**Hybrid Working Policy

** We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working.

Our Pay Policy

It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.

For our internal colleagues, you will be paid in accordance to our internal pay policy.

**Reasonable adjustments

** We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.

**Screening and vetting

** All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.