Veterinary Client Service Representative (CSR)

Are you passionate about helping pets and the people who love them? Pearland Pet Health Center is seeking a compassionate, organized, and customer-focused Veterinary Client Service Representative (CSR) to serve as the first point of contact for our clients and patients. This role is essential in creating a welcoming experience while supporting the daily operations of our veterinary hospital.

What You'll Do

• Greet clients and patients with warmth and professionalism.
• Answer multi-line phone systems and respond to inquiries promptly.
• Schedule appointments and coordinate hospital workflows.
• Check clients in and out while ensuring accurate medical records.
• Process payments and maintain financial transactions.
• Educate clients on hospital services, wellness programs, and preventive care recommendations.
• Communicate effectively with veterinarians, technicians, assistants, and other team members.
• Manage emails, appointment reminders, and client follow-up communications.
• Maintain a clean, organized, and welcoming reception area.
• Support the hospital team with administrative and operational tasks as needed.

What We're Looking For

• Previous customer service, receptionist, or veterinary experience preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers, practice management software, and standard office equipment.
• Positive attitude and commitment to providing exceptional client service.
• Ability to remain calm and compassionate during emotional or stressful situations.
• High school diploma or equivalent required.

Preferred Qualifications

• Veterinary reception or animal care experience.
• Knowledge of veterinary terminology.
• Experience with veterinary practice management software.
• Cash handling and scheduling experience.

Physical Requirements

• Ability to sit, stand, walk, and use a computer for extended periods.
• Ability to occasionally lift up to 25 pounds.
• Ability to work in a busy veterinary hospital environment with exposure to animals, cleaning products, and varying noise levels.

Why You'll Love Working Here

• Competitive compensation
• Medical, dental, and vision benefits
• Paid time off and holidays
• Employee pet care discounts
• Career growth, training, and advancement opportunities
• Supportive and collaborative team culture

Our Commitment

At Pearland Pet Health Center, we are dedicated to fostering an inclusive workplace where team members feel valued, supported, and empowered to grow. We are committed to providing exceptional care for pets and outstanding service for their families.

Apply today and become part of a team that's making a difference in the lives of pets and the people who love them every day. 🐾