Senior Customer Representative

Job Description

We are looking for a motivated and customer-focused Senior Customer Representative to join our team on a fixed-term basis until 31st of December 2027. In this role, you will be responsible for promoting products within your assigned territory and building trusted relationships with healthcare professionals to support awareness, access, and appropriate product uptake.

This position requires a strong commitment to compliance, excellent communication skills, and the ability to plan and execute field activities effectively while maintaining the highest professional standards.

What You’ll Do:

Promote and Educate

• Promote products and share accurate, compliant medical and scientific information with healthcare professionals.

• Use effective and appropriate promotional techniques to support product acceptance and patient access.

• Deliver clear and reliable product information, including SmPC and legal status in Romania.

• Set clear objectives for each interaction based on customer needs and previous engagement.

Manage Your Territory

• Define target customers and visit frequency each quarter.

• Prepare weekly visit plans and daily routes to ensure efficient territory coverage.

• Analyze the territory and contribute to an effective coverage strategy.

• Maintain regular engagement with healthcare professionals in line with the promotional plan.

Organize Activities and Events

• Plan and support individual and group activities such as sponsorships, videoconferences, and congresses within budget and in compliance with internal procedures.

• Prepare the required documentation for events and activities.

• Manage promotional materials and samples responsibly and effectively.

• Work closely with product managers and align activities with marketing guidance.

Track, Report, and Improve

• Report activities bi-weekly through internal systems.

• Monitor performance, visit frequency, and territory results to improve planning and execution.

• Keep CRM and other records accurate and up to date.

• Share relevant insights from the field to support better understanding of product use in clinical practice.

Uphold Compliance and Safety

• Ensure full compliance with all applicable regulations, internal policies, and SOPs.

• Promptly report adverse events and quality complaints to the pharmacovigilance team, including any information received from healthcare professionals.

Use Resources Wisely

• Manage your time and budget efficiently to achieve business objectives and support strong performance.

What We’re Looking For:

• University degree

• Experience in promotion, preferably in the pharmaceutical or healthcare field

• Strong knowledge of the promoted products and competitor landscape

• Understanding of customer dynamics, prescribing behavior, and treatment practices

• Proficiency in English

Key Competencies:

• Excellent communication and interpersonal skills

• Strong planning and organizational abilities

• Strategic thinking

• Ability to handle objections effectively

• Customer orientation

• Results-driven mindset

• Strong presentation skills

• Adaptability and flexibility

We Offer:

• A fixed-term opportunity until 31st December 2027

• The chance to work in a dynamic, professional, and highly collaborative environment

• Opportunities to develop your field expertise and commercial capabilities

• A role with meaningful impact on healthcare professionals and patient access

• A supportive team culture focused on compliance, performance, and continuous improvement

Required Skills:

Account Planning, Adaptability, Customer Feedback Management, Hospital Sales, Interpersonal Relationships, Lead Generation, Market Analysis, Pharmaceutical Sales Training, Sales Calls, Sales Metrics, Sales Pipeline Management, Sales Presentations, Sales Process Management, Sales Territory Management, Sales Training

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Project Temps (Fixed Term)

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

75%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

Yes

Hazardous Material(s):

n/a

Job Posting End Date:

06/21/2026

***A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. **