About the Engineering Organization
The Engineering Team at Loop is a balance of agility, consistency, and performance. These are the pillars that allow the team to constantly and consistently deliver value that matters to customers. That customer intimacy is what allows our engineering teams to be the best in our space, and bring the best ideas to the market.

About the Role
We're hiring a DevOps Engineering Manager who can lead a top-tier team of five: someone who stays deeply technical and hands-on, owns infrastructure and pipeline delivery, and brings a clear, data-backed point-of-view to how DevOps @ Loop evolves.

This role exists to make everyone else's work possible, from product and platform engineering to our data team, merchant support, and third-party vendors. You're not just supporting our product; you're setting the ceiling on how fast, reliably, and confidently we can deliver value to our customers.

You'll lead the team that owns product infrastructure, our pipeline delivery, and internal tools. Our immediate focus is progressive delivery: enabling engineers to ship, observe, recover, and roll back their own code independently. We're maturing our DevOps platform alongside the company's growth, including multi-region architectures and building an internal platform where autonomous AI agents can safely build features and review code.

You'll be responsible for building a roadmap that turns our growth into concrete milestones, and then leading the team that will get us there. At least 50% of your time stays hands-on keyboard: writing Terraform, tuning our Kubernetes clusters, and debugging production incidents.

Our Blended Work Environment
At Loop, we’re intentional about the way we work so that we can do our best work. We call this our Blended Working Environment. We work from our HQ in Columbus, OH, or one of our Hub or Secluded locations, and are distributed throughout the United States, select Canadian provinces, the United Kingdom, and Australia. For this position, we’re looking for someone to join us in Columbus, OH or fully remote.

Our Tech Stack
AWS (AKS, Redis, Aurora, DynamoDB, S3), Terraform, Kubernetes, Docker, GitLab, Airflow, Temporal, PHP/Laravel, Linux, Datadog, Snowflake, dbt

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Loop Story

Commerce should feel effortless. Every product adored, every order perfect, every customer loyal for life. But reality is messier: operations get tangled, margins grow thin, and trust is fragile. That’s where Loop steps in. We create confidence where commerce fails.

We started by fixing returns and exchanges. Today, we’re building a connected commerce operations suite — powering everything from order tracking to fraud prevention, with hundreds of innovations in between. Grounded in data and insight, our platform helps merchants make smarter decisions with every transaction. Over 5,000 of the world’s most loved brands trust Loop to turn cost centers into growth engines. Our mission is simple: protect margins, delight customers, and help merchants build businesses that last.

Life at Loop is rooted in our core values. We balance high empathy with high standards, knowing that work is better when we can show up authentically and resilience is built by facing challenges head-on. We expect you’ll grow quickly, learning skills that last far beyond your time here. Loop is a formative chapter in your career — a chance to shape the future of commerce and to leave better than when you arrived.

Learn more about us here: https://loopreturns.com/careers.

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