Our merchants are at the center of everything we do. The Merchant Success team exists to help merchants realize the full value of partnering with Loop - from onboarding and implementation through ongoing support, strategic guidance, and long-term growth.

As Loop's first Enterprise Merchant Success Manager in the APAC region, you'll play a pivotal role in establishing and growing our presence in the market. You'll serve as a trusted advisor to enterprise merchants, helping them achieve their business goals while acting as the voice of our brand, product, and customer philosophy. At the same time, you'll advocate internally for the unique needs of APAC merchants, ensuring their feedback shapes our product and customer experience.

Success in this role requires a combination of strategic thinking, empathy, and exceptional communication. You'll build strong relationships with merchants, drive product adoption, identify opportunities for growth, and help create long-lasting partnerships that deliver meaningful business outcomes.

While the responsibilities below reflect where you'll spend much of your time, we're a fast-growing company, and this role will continue to evolve as Loop expands into new markets and enters its next phase of growth.

At Loop, we're intentional about how we work so everyone can do their best work. We call this our Blended Working Environment. Our team is based across our headquarters in Columbus, Ohio, as well as Hub and Secluded locations throughout the United States, select Canadian provinces, the United Kingdom, and Australia.

For this role, we're looking for someone based in Sydney, Australia.

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Loop Story

Commerce should feel effortless. Every product adored, every order perfect, every customer loyal for life. But reality is messier: operations get tangled, margins grow thin, and trust is fragile. That’s where Loop steps in. We create confidence where commerce fails.

We started by fixing returns and exchanges. Today, we’re building a connected commerce operations suite — powering everything from order tracking to fraud prevention, with hundreds of innovations in between. Grounded in data and insight, our platform helps merchants make smarter decisions with every transaction. Over 5,000 of the world’s most loved brands trust Loop to turn cost centers into growth engines. Our mission is simple: protect margins, delight customers, and help merchants build businesses that last.

Life at Loop is rooted in our core values. We balance high empathy with high standards, knowing that work is better when we can show up authentically and resilience is built by facing challenges head-on. We expect you’ll grow quickly, learning skills that last far beyond your time here. Loop is a formative chapter in your career — a chance to shape the future of commerce and to leave better than when you arrived.

Learn more about us here: https://loopreturns.com/careers.

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