Operations Quality Control Specialist

Who We Are

Five Star Bank is an award-winning and high performing $5.6 Billion community business bank operating through 10 offices - 4 in the Capital Region, 3 in the North State, 2 in the San Francisco Bay Area, and 1 in the Central Valley, as well as administrative offices in Newport Beach, and Downtown Sacramento. With an emphasis on commercial real estate and small to medium sized businesses, we partner with organizations to help them be successful by providing highly customized banking solutions. Organizations bank with us because of our entrepreneurial and empathetic spirit, speed to serve and deep connection to our market. And they trust us.

Position Overview

This position supports the operations risk function of the Bank by performing quality control reviews and risk assessments of operational processes, account maintenance activities, transactions, and customer records. Collaborate with operational teams to ensure adherence to established procedures, internal controls, regulatory requirements, and service standards. This position also identifies opportunities to enhance accuracy, mitigate risk, and improve operational efficiency across the Bank's operations.

Essential Job Functions

• Perform quality control reviews of work processed by operational staff to ensure accuracy, completeness, and adherence to established policies and procedures
• Audit account maintenance, customer records, transactions, and system entries for compliance with Bank policies, internal controls, and applicable regulatory requirements
• Identify processing errors, trends, and opportunities for improvement to reduce operational risk and enhance overall quality
• Research, investigate, and resolve discrepancies by partnering with employees, departments, and management teams
• Document quality review findings and maintain records of audits, exceptions, corrective actions, and follow-up activities
• Provide feedback, coaching, and guidance to employees regarding quality standards, procedural requirements, and operational best practices
• Monitor service levels, quality metrics, and operational trends to support departmental goals and operational excellence
• Assist with the development, maintenance, and enhancement of quality control procedures, workflows, and monitoring tools
• Support internal and external audits by gathering documentation, preparing reports, and providing quality review results
• Recommend process improvements that increase efficiency, accuracy, consistency, and risk mitigation across operational departments
• Act as a resource to operational staff by providing expertise on procedures, documentation requirements, and quality standards
• Conduct and attend meetings to maintain awareness of organizational priorities, communicate quality trends, and collaborate on strategic initiatives
• Perform duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank's Information Security Program

Qualifications

• 3 + years in a commercial banking environment required; operations background preferred
• Bachelor’s degree in a business-related major preferred and/or management experience preferably in financial services